Customer Access Senior/UKHC in Lexington, KY for University of Kentucky
 
 
 
 
 
 
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Customer Access Senior/UKHC
Department Name: H4027: REV Cycle MGT-PFEJob Summary: The primary responsibilities of the Patient Access Senior for the UK HealthCare Patient Access Call Medical Contact Center include: resolution of escalated Patient Access issues; training and coaching Patient Access Associates Medical Contact Center agents; monitoring work group performance, volume, productivity, audits, and accuracy reports; a commitment to excellent customer service; processing standardization activities of workflow and efficiency improvements; and ensuring compliance with University, federal, state, and local regulations.Skills /Knowledge/Abilities: Accountability, organization, communication, computer competency, phone etiquette, pro


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