ESSENTIAL JOB FUNCTIONS

Clerical

• Provides administrative and clerical support to students, faculty, and staff in the Tutoring Center.
• Maintains and sets up a filing system that is virtual and physical.
• Files, organizes and cross-indexes files.
• Completes and process forms, records, and other documents in accordance with established procedures.
• Organizes the ordering and storing of supplies as needed.
• Assists the department in scheduling meetings and appointments, including preparing invitations, parking passes, and room scheduling when necessary.
• Works with administrative team to prepare and distribute updates, webpage content, informational materials, and resources.
• Maintains confidential or sensitive records and information. Initiates work orders such as housekeeping, general maintenance, etc. and follows through to completion..

Customer Service

• Provides customer service for the department to all visitors including students,staff, members of the public and others by furnishing and obtaining information; assisting with procedures, processes and requirements; performing other customer service responsibilities, as necessary.
• Provides information about College programs and other campus resources. Greets and routes visitors, students, faculty, staff, and other administrators to the appropriate places.
• Answers phones, routes calls, and takes messages, providing general information to callers.
• Obtains necessary information to resolve issues in coordination with the departmental leadership team.
• Resolves internal and external customer inquiries, redirecting questions as needed.
• Responds to questions and communicates with faculty and staff regarding messages and student questions in a timely manner..

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for college employees, client company employees, associated project vendors, and members of the community.

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

Connections working at Columbus State Community College