Essential Functions and Responsibilities: Serves as a School Certifying Official (SCO); utilizes University systems and/or software programs in order to review, update, and provide information; provides accurate certification of Veterans Administration (VA) Education benefits to include initial certifications, changes, and end of semester reporting.

Assists in the administration, operation, and maintenance of the YSU Veterans Resource Center (VRC); ensures excellent customer service and a welcoming atmosphere in the VRC. 

Reconciles budgets, orders supplies and equipment for the facility, orchestrates catering for multiple events, pays bills, secures estimates, transfers funds, maintains record keeping and other related budgetary actions. 

Monitors and positively impacts student veteran performance and progress, working knowledge and awareness of Federal (VA), Department of Defense (DOD), and state education funding for military connected students. 

Responsible for understanding the various application processes for each funding source. 

Collaborates with Student Accounts and VA Certifying Official Hotline to rectify discrepancies in funding levels received from the VA/DOD; collaborates with partnership programs to certify YSU students attending partner universities; references SCO Handbook and/or calls state/VA resources to solve difficult certification issues.

Maintains VA/University reports and records appropriately and keeps strict and accurate documentation in order to pass annual audit by the State Approving Agency (SAA) or the VA; prepares reports and statistics reflective of YSU veterans.

Develops, monitors, evaluates, and maintains supportive programming for YSU Students of prior and current military service; designs, implements, and assesses surveys that identify veteran populations for the purpose of program development.

Contacts student veterans via email, phone, or other means to ensure that students receive support services necessary to be successful in their academic endeavors; speaks with students about the proper use of VA education benefits, including the ramifications of dropping classes during the semester and incurring debts to the VA/University; determines if a student is staying within the parameters of their designated academic curriculum.

Assists veteran students in forming and implementing an academic/career plan; uses retention software to respond to flags raised by professors on student veteran records for poor attendance or academic performance.

Maintains accuracy of student Veterans digital record by insuring all pertinent military documents (DD Form 214, Joint Service Transcripts and supplemental documentation) are uploaded into Banner using BDM.

Assists the University in the recruitment and retention of veteran students; performs new student orientations, recruiting/retention initiatives, and education benefit workshops; meets 1:1 to recruit prospective students and assists in matriculation and VA/DOD Educational Benefit selection.

Evaluates military training on a case-by-case basis to determine applicable transfer credit.  Coordinates with the Office of Degree Audit to advocate for those students and have approved credit added to the university transcript.

Runs applicable reports; determines eligibility for veteran related scholarships.  Works collaboratively with the leadership to select student recipients of scholarship awards.

Intervenes on behalf of students who are called to duty to ensure no financial or academic penalties are assessed due to deployment.

Remains current regarding changes in federal laws and policies and procedures as applied to all VA, DOD and State educational benefits. Update all literature, forms, web pages as needed.

Stays proficiency in Drupal Website application.  Maintains current public face of office website; updates, revises and upgrades website utility and functionality.

Understands Ohio residency rules as they pertain to student veterans and dependents; able to communicate current laws with residency coordinator in Admissions; assists veterans and their families in their transition to the University.

Assists in the duties of maintaining an advisory council made up of campus and community representatives to advise the OVA in regard to local, regional, state and national veteran?s issues.

Assists with faculty/staff awareness initiatives.

Assists with veteran related events that take place annually on campus.

Represents the University/VRC both on and off campus.

Other Functions and Responsibilities: Performs other duties as assigned. 

Equipment Operated: Computer and all other standard office equipment.

Work Schedule: Typically, Monday through Friday. willingness to work flexible hours including evenings and weekends upon occasion. Possible overnight travel for supplemental training.

Supervision Exercised: Supervision is exercised over student employees.

Reports to: Associate Director, Veterans Resource Center

Required Certifications, Training, and/or Licensures: None

Knowledge, Skills, and Abilities: 

Knowledge of: University policies and procedures*; office practices and procedures; department/division goals and objectives*; department/division policies and procedures*; workplace safety practices and procedures*; English grammar and spelling; records management; office management; project management. 

Skill in: Use of office equipment; typing, data entry; computer operation; use of computer software and other programs applicable to the assigned department/division*. 

Ability to: work with numbers, data entry, basic calculations, web applications, social media management, and reports; deal with problems involving several variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; determine material and equipment needs; calculate fractions, decimals, and percentages; compile and prepare reports; use proper research methods to gather data; understand a variety of written and/or verbal communications; prepare accurate documentation; maintain records according to established procedures; travel to and gain access to work site; effectively interact with personnel and public to answer routine questions; train or instruct others; move quickly and effectively from one tasks to another; work independently and in a team environment; develop and maintain effective working relationships.  

(*) Developed after employment. 

Minimum Qualifications: At least a bachelor?s degree in business, education, or related field; one or more years of experience providing guidance to students. 

Preferred Qualifications: Veteran of the U.S. Armed Forces; master?s degree in business, education, human services, or related field; at least two years? experience working in higher education; two years? experience understanding and working with VA Education Benefits; working knowledge of Internet Native Banner; prior experience certifying VA education benefits; demonstrated experience in coordinating events and presentations.

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About Youngstown State University

An Institution of Opportunity: Youngstown State University inspires individuals, enhances futures, and enriches lives. As a student-centered university, Youngstown State University’s mission is to provide innovative lifelong learning opportunities that will inspire individuals, enhance futures and enrich lives. YSU inspires individuals by cultivating a curiosity for life-long learning; enhances the futures of our students by empowering them to discover, disseminate and apply their knowledge; and enriches the region by fostering collaboration and the advancement of civic, scientific, and technological development. YSU’s culture of enrichment flourishes in our intellectually diverse, accessible, and quality education. Youngstown State University is where students thrive in their educational and career pursuits, where scholarship creates innovative solutions, and where community engagement is a cornerstone of collaboration that collectively contribute to the sustainable prosperity of the region and beyond. We—the faculty, staff, administrators, and students of Youngstown State University—hold the following values essential to achieving the mission and realizing the vision. Centr...ality of Students – We put students first, fostering their holistic and lifelong success. Excellence and Innovation – We bring academic excellence and innovation to learning and life for all stakeholders. Integrity and Human Dignity – We root all behaviors, decisions and actions in the achievement of integrity, mutual respect, and collegiality. Collaboration and Public Engagement – We embrace collaboration and create innovative partnerships to foster sustainability and enrich our university, our culture, and region. Please use the following link to learn more about YSU: https://ysu.edu/about-ysu

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