Scheduled Hours

40

Position Summary

Position is responsible for providing clinical office support, which includes, greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, collecting co-payments, answering incoming patient phone calls, and medication prior authorizations.

Job Description

• Greets patients, assisting with form completion; verifies accuracy of patientâ™s insurance and demographic information; provides HIPAA forms, consent-to-treat forms and other necessary clinic forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary. Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Schedules return patient appointments and patient testing. 
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending patient appointment reminders and/or Zoom links along with other related scheduling duties as needed.
• Answers incoming patient phones calls and directs them to appropriate personnel.
• Assists with Epic inbasket tasks, including patient messages and refill requests to distribute them appropriately.
• Assists with incoming faxes and shared email folders to distribute them appropriately.
• Submits prior authorization requests per office guidelines.
• Cross coverage of other office staff as needed.
• Perform other duties as assigned.

Diversity is a core value at Washington University School of Medicine and in the Department of Psychiatry. We are committed to building and sustaining inclusive and equitable working and learning environments for all students, staff, trainees, and faculty. We believe that building a diverse team enriches us individually and as a department by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

In order to achieve these objectives, candidates are expected to align with the schoolâ™s mission of promoting inclusive excellence. They should be prepared to further this objective within Washington University and collaborate with diverse communities of students, faculty, staff, trainees, and patients. To learn more, visit our websites to learn more about DEI initiatives in the Department of Psychiatry and at WUSM.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Medical Office Setting (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Answering Telephones, Communication, Computer Literacy, Electronic Medical Records (EMR), Epic Applications, Healthcare Terminology, Health Insurance, Health Insurance Portability & Accountability Act (HIPAA), Interpersonal Relationships, Medical Terminology, Office Communication, Scheduling

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

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