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Job Description:

Do you enjoy a dynamic work environment where every day brings new experiences? Are you looking for a role that offers meaningful interactions with all sorts of people?

If so, Printing Services at Iowa State University is currently seeking candidates for a Customer Relations Coordinator II position!

The mission of Printing Services is to identify and efficiently provide Iowa State Universitys core printing needs, offering services that contribute to the success of Iowa State. Our strategic vision is to provide appropriate printing services to the Iowa State community at a competitive price, a prompt turnaround time, and at top quality. We strive to provide services completely integrated into the emerging digital communications flow so that printing and related services are the means to communicate the knowledge asset of Iowa State University communities to Iowa and its people.

What Youll Do:

• Reception Duties: Cover the front reception desk on occasion, greet clients, and assist with printing-related service requests and inquiries.

• Customer Interaction and Consultation: Interact with customers in-person, via phone and email, to provide consultation, advice, and recommendations on products, services, and processes.

• Pricing and Cost Estimates: Provide pricing, cost estimates, and order/delivery status updates.

• Responding to Inquiries: Address clients' inquiries promptly and accurately.

• Complaint Resolution: In coordination with management, resolve customer complaints

• Meeting Participation: Participate in meetings, especially those to coordinate production and ensure alignment with customer needs.

• Promotional Support: Assist with promotional events and creating marketing content.

• Liaison Role: Act as a liaison between customers, production staff and external service providers to ensure smooth communication and workflow.

• Data Entry: Enter and review job specifications in print management software system, as well as webstore and workflow automation system, for accuracy.

• Order Specifications Development: Create order specifications that comply with relevant policies, regulations, and the capabilities of the printing department.

• Project Coordination: Coordinate with internal and external service providers on special projects and schedules to meet customer expectations and timelines.

• Order Review: Review completed order specifications and cost for accuracy prior to billing.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team

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Application Instructions:

To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

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About Iowa State University

Iowa State University is a student-centric leading land grant university known worldwide for excellence in science and technology, discovery, and innovation. Operating with the conviction that higher education should be accessible to all, Iowa State offers more than 100 undergraduate, over 110 graduate, and nearly 85 doctoral programs, and is established as an R1: Doctoral University with world-class scholars tackling challenges with innovate research and solutions. Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state ...law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against.

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