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Telephone Page Associate (e/o weekend/holiday 3:00pm-11:30pm)
Boston Children's Hospital
Details
Posted: 02-Feb-25
Location: Boston, Massachusetts
Categories:
Staff/Administrative
Internal Number: 146057195
Telephone Page Associate - 16 hours a week
Every other weekend/holiday 3:00pm-11:30pm
Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate. ? Handles special and priority calls such as medical emergency and code alerts. ? Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system. ? Provides general information to the public, or refers to appropriate parties for responses ? Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel. ? Provides answering service support outside or during business hours. Responsible for greeting
callers, establishing reason for call, entering message details, and promptly and accurately delivering messages. ? Provides positive and effective customer service that supports departmental and hospital operations. ? Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems. ? Maintains confidentiality of client information.
6 months of Customer Service experience. Data entry, data processing, general computer experience required.
Every other weekend/holiday 3:00pm-11:30pm
Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner. Escalates calls to other team members as appropriate. ? Handles special and priority calls such as medical emergency and code alerts. ? Responds to requests from individuals with pagers, for telephone and page information such as direct dial numbers, department numbers, physician on call status utilizing an automated computerized system. ? Provides general information to the public, or refers to appropriate parties for responses ? Updates contact data base and customer profiles to reflect the most current information for essential medical and non-medical personnel. ? Provides answering service support outside or during business hours. Responsible for greeting
callers, establishing reason for call, entering message details, and promptly and accurately delivering messages. ? Provides positive and effective customer service that supports departmental and hospital operations. ? Informs supervisor of service issues and assists in contacting correct vendor in order to facilitate resolution/repair to telecommunications systems. ? Maintains confidentiality of client information.
6 months of Customer Service experience. Data entry, data processing, general computer experience required.
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.
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https://main.hercjobs.org/jobs/21033983/telephone-page-associate-e-o-weekend-holiday-3-00pm-11-30pm
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