The Member Services Professional Intern is responsible for supporting the Member Services department in the day-to-day operations of Rec Well facilities. This limited-term position is under the direct supervision of the Assistant Director and Coordinators of Member Services.

The intern will gain valuable experience in recreation and leadership through active involvement in enhancing the member experience, supporting recruitment and retention initiatives, managing rental equipment and merchandise, utilizing campus recreation software, scheduling, budgeting, and conducting data analysis. Additionally, the Member Services Professional Intern will play a key role in assisting with the onboarding and training of 60-100 student employees.

• 25% Coordinates logistics for events and programs
• 15% Develops targeted communication plans and materials based on established goals
• 25% Identifies, proposes, and implements new or revised operational policies and procedures
• 15% Assists in implementing the staffing resource allocation plan including hiring, training, and supervision
• 10% Prepares and monitors budgets and purchases expenditures as needed
• 10% Engages in the Rec Well professional internship development curriculum, all staff meetings, and other professional development responsibilities and opportunities.

• Assist in the management of all aspects of Member Services, including staffing, sales/refunds
  locker rentals, tours, and membership sales, as well as customer inquiries and concerns.
• Assist with the overall management of comprehensive campus recreation software, Fusion.
• Participate in member recruitment fairs, presentations, and initiatives.
• Assist with establishing and implementing short- and long-term goals, strategic initiatives,
  policies, operating procedures, and assessments related to member services.
• Assist in planning and support of Divisional events such as SOAR.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Required
H.S. Diploma

Preferred
Bachelor's Degree
Achieve or advancing towards Bachelor's degree or higher in recreation, sports administration, higher education or a related field.

A successful candidate in this position would have previous experience:
- In a higher education setting for a minimum of one year (Preferred)
- Hiring, supervising, and mentoring student employees
- Managing merchandise, equipment, and inventories
- Customer service experience
- Utilizing management software including Fusion, SubItUp, Connect2Concepts, and/or Microsoft 365
- Operating recreation, sport, and/or fitness areas

Typical working hours are weekdays from 8:00 AM - 5:00 PM, with flexibility for shift coverage, training, and meeting schedules.

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Terminal appointment.
This position has the possibility to be extended based on need and/or funding.

$22.00 HOURLY
This position is not eligible for housing, benefits, or health insurance.

Professional Internship
- The summer internship is a limited-term position lasting 400 hours.
- Employment is expected to run approximately from June 2025 - August 2025.
- Compensation is $22 per hour, based on an average of 40 hours per week.
- The intern will receive up to 10 days of unpaid vacation.
- This position may require occasional evening and weekend hours.

University Recreation & Wellbeing (Rec Well)
Our mission is to move Badgers to play hard, get fit, and live well. We believe in the power of a team and the strength of a community. We lift each other up with our words, our actions, and our attitudes. We celebrate who we are, where we're from, what we believe, and why we're here. We are committed to providing a workplace built on mutual respect, understanding, and a spirit of collaboration and community. Rec Well is part of Student Affairs at the University of Wisconsin-Madison.

The University of Wisconsin-Madison
The UW is home to many of today's top thinkers, researchers, and leaders, who are, in addition to supporting the educational mission of the university, frequently sought out to help with emerging challenges across the country and the world. Guiding this commitment to public service is the Wisconsin Idea, a principle that education should influence people's lives beyond the boundaries of the classroom. We recruit the best, and we generously fund projects that seek to improve lives outside the borders of our campus, our state, and our country.

Madison, Wisconsin
Madison is a vibrant community with a rich balance of natural surroundings and urban amenities. Known for its lakes, trails, parks, and entertainment, Madison boasts a diverse economy with strong job markets in healthcare, technology, education, and government sectors. Surrounded by lakes and parks, Madison offers both natural beauty and rich culture, whether you enjoy hiking and biking or musical festivals and theatre. It consistently ranks high in safety, making it a great place for families.

Please click the "Apply Now" button to begin the application process. As part of the application process, you will be required to upload a current resume and a cover letter addressing your work-related experience and qualifications related to this position.

The deadline for assuring full consideration is March 1, 2025, however, this position will remain open and applications may be considered until this position is filled.

Cameron Theisen
cameron.theisen@wisc.edu
608-262-8809
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Recreation Program Coordinator(AE039)

A80-RECREATION & WELLBEING/NICK MEMBER SERVICES

Temporary Employment

310922-CL

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.