Position Summary:

• Provides central support to core systems, designs, configures, installs, manages, and troubleshoots Unified Communications hardware and software.
• Supports and utilizes add-on applications to support E911, VoIP Gateways, Core Monitoring Systems, and Telephone Number Management Systems.
• Develops positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology – Enterprise Infrastructure.
• Oversees Rutgers Unified Communication core applications and servers' maintenance, upgrades, and expansions.
• Participates in and oversees site assessment and system design, staging, testing, and deployment while working closely with other OIT staff members and technicians.
• Meets with and provides guidance to university departments regarding their unified communications needs while offering and implementing technical solutions.
• Prepares and provides project and equipment information including cost estimates to departmental clients.
• Effectively utilizes network testing equipment for troubleshooting.
• Monitors and utilizes Unified Communications monitoring tools.
• Updates documentation and reports as required.
• Provides onsite support as well as training to end-users and departmental staff in NJ.
• Understands and adheres to Rutgers' compliance standards as they appear in RBHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Performs other related duties as assigned.

Minimum Education and Experience:

• Bachelor's degree in Computer Science. Equivalent education, experience, and/or training may be substituted for the degree requirement.
• A minimum of six (6) years of hands-on experience managing a large enterprise infrastructure with over 25,000 endpoints that includes the design, configuration, installation and troubleshooting of Cisco Unified Communications and Collaboration core system and end devices, as well as data networking.

City: Piscataway

State: NJ

Physical Demands and Work Environment:

• Ability to remove and replace ceiling tiles, and work above the ceiling.
• Ability to move computer and fax equipment, desks and furniture to access wall outlets.
• Ability to lift and carry 60lbs and climb a 6-foot ladder.
• Ability to operate hand and power tools as they relate to the installation of 32–98-inch wall-mounted displays.
• Ability to work in tight spaces and be able to pull and punch down cabling.
• Desk work requires use of a computer, sitting or standing at desk.
• Willing to travel, when necessary, to sites throughout New Jersey for business demands.
• Office environment.
• Moderate Noise.

Special Conditions:

• Clean Driving Record.

Posting Number: 25ST0080

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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