Essential Functions and Responsibilities: 50% - Receives and records telephone calls; greets public and answers routine inquiries. Maintains radio log and message control log; files messages and officers? daily reports; prepares and types reports and correspondence.

30% - Receives and transmits radio communications; dispatches police/security personnel and equipment for YSU Police department assignments; monitors other Law Enforcement Radios.

15% - Operates LEADS computer terminal; receives and transmits messages. Monitors alarm and security systems. Maintains security of YSU Police department; issues and checks in related law enforcement/security equipment. Schedules Police Department Personnel for shifts and Special Events.

5% - Maintains and processes employee attendance records, leave forms, timesheets, lost and found property records, etc. Performs other related duties as assigned. Conducts Webchecks.

Other Functions and Responsibilities: Assists with training new hires.

Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated: Computer and all other standard office equipment; LEADS/Computer Terminal; Dispatch Radio; Related Law Enforcement Equipment; other Computer/Security Related Equipment.

Work Schedule:  As Scheduled

Supervision Exercised:  May exercise supervision over student employees.

Reports to: University Law Enforcement Officer Supervisor

Qualifications and Competencies

Required Certifications, Training, and/or Licensures: Six-week training program to provide a new dispatcher with on-the-job training and supervision. New Dispatchers will become LEADS Certified within the six week training period. LEADS Certification shall be maintained throughout their employment.

Knowledge, Skills, and Abilities: 

Knowledge of: radio; CAD*; multi-line telephone and LEADS messages*; technical operations and procedures*; departmental operations*; customer service practices; radio and telephone techniques.

Skill in: operation of radio, multi-line telephone and LEADS messaging equipment to include LEADS terminal*; operation of personal computer and use of office systems software.

Ability to: think and act promptly in emergencies and under stressful conditions; handle routine, non-routine, and emergency contacts with officers, supervisors, and general public; move arms, hands, and fingers easily to operate multiple pieces of communication equipment simultaneously.

(*) Developed after employment.

Minimum Qualifications: High School Diploma or GED; one month of experience or 100 hours training in public relations; successful completion of background investigation. 

Preferred Qualifications: At least an associate?s degree; at least six months of previous experience in a dispatch or other similar communication role.

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About Youngstown State University

An Institution of Opportunity: Youngstown State University inspires individuals, enhances futures, and enriches lives. As a student-centered university, Youngstown State University’s mission is to provide innovative lifelong learning opportunities that will inspire individuals, enhance futures and enrich lives. YSU inspires individuals by cultivating a curiosity for life-long learning; enhances the futures of our students by empowering them to discover, disseminate and apply their knowledge; and enriches the region by fostering collaboration and the advancement of civic, scientific, and technological development. YSU’s culture of enrichment flourishes in our intellectually diverse, accessible, and quality education. Youngstown State University is where students thrive in their educational and career pursuits, where scholarship creates innovative solutions, and where community engagement is a cornerstone of collaboration that collectively contribute to the sustainable prosperity of the region and beyond. We—the faculty, staff, administrators, and students of Youngstown State University—hold the following values essential to achieving the mission and realizing the vision. Centr...ality of Students – We put students first, fostering their holistic and lifelong success. Excellence and Innovation – We bring academic excellence and innovation to learning and life for all stakeholders. Integrity and Human Dignity – We root all behaviors, decisions and actions in the achievement of integrity, mutual respect, and collegiality. Collaboration and Public Engagement – We embrace collaboration and create innovative partnerships to foster sustainability and enrich our university, our culture, and region. Please use the following link to learn more about YSU: https://ysu.edu/about-ysu

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