Position Description

• Collaborate with culinary and service teams in order to successfully serve guests and achieve a high level of customer satisfaction
• Meet weekly with the catering office and production staff regarding details of upcoming events, including event logistics, food presentation, and arrival/departure timelines.
• Create unique and imaginative themes and properly executes the look for a variety of banquet events.
• Manage all aspects of assigned events through conception and execution in multiple locations, including site visits prior to the event, ordering all items necessary for events (linen, equipment, bar services, temporary waitstaff, and floral décor).
• Develops a good working relationship with catering clients and on-site managers. Maintains continuous contact with clients and vendors to discuss timelines and expectations.
• Manages assigned staff, including assigning staff duties and responsibilities, pre-meal meetings, event timeline, special requests, and clean-up, and addresses performance issues, including imposing discipline, in a timely and consistent manner.
• Ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
• Represents HUDS to students, faculty, staff and guests in a positive and professional manner at all times.
• Utilizes the catering management system to maintain, update, and communicate event information.
• Update diagrams/setups from room reservation program as needed
• Ensure sanitation standards are in compliance with city and state laws, Harvard Environmental Health and Safety regulations, departmental and HACCP policies.
• Ensures compliance with State of Massachusetts and Dining Services? ?Food Employee Illness Policy?.
• Performs other duties as assigned.

Basic Qualifications

• Minimum of 2 years? relevant work experience

Additional Qualifications and Skills

• HS Diploma and at least 5 years prior front of the house catering experience in high volume, fine dining events with off-premise or hotel catering operations.
• Knowledgeable about current food and event management trends.
• Previous supervisory experience, with ability to hold team members accountable.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, Teams). Ability to learn other software applications as needed.
• Must be able to work evenings, weekends and holidays as needed.
• A valid driver?s license and willingness/ability to drive.
• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency.
• Strong time management, organizational and multi-tasking skills.
• Must be adaptable to a frequently changing environment and ability to remain calm and professional in stressful situations.
• Works professionally, ethically and with integrity; Uphold the vision and mission of HUDS and the University.

• ServSafe, CPR/Chokesave, Allergen Awareness, TIPS and Crowd Manager certified, or willing to become so.

Physical Requirements

• Continuous: walking, standing, lifting.
• Frequent: bending, reaching, squatting, push/pulling.
• Occasional: climbing, sitting, handling, manual dexterity.

Working Conditions

• Ability to work evenings, weekends and holidays as needed
• Subject to wet floors, temperature extremes, and excessive noise
• Standing and walking for significant amounts of time is necessary

Additional Information

Emergency Status Designation: Essential Personnel

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

On-Site


Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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