Towson University (TU) is one of the nation’s top 100 public universities. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University values diversity and fosters a climate that is grounded in respect and inclusion to cultivate the intellectual and personal growth of the entire university community.

Towson University has an opening for an Accounting Clerk 3. This position will be responsible for greeting visitors and callers to the department while fulfilling clerical processing accounting duties. Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.

• Lead customer service representative who greets in person customers and answers the Student and University Billing Office main telephone number while providing excellent customer service to these external and internal customers. 
• Responsible for processing monthly reports within ECSI to manage student accounts which are in good status, paid in full, delinquent accounts and credit balances. 
• Reviews the loan status of Perkins Loans with the following designations: rehabilitation, forbearance, deferments, cancellations, and economic hardships. 
• Download monthly payment reports from the State of Maryland Central Collection Unit to be recorded in the ECSI system and the University's ERP . 
• Process journal entries for late charges, cancellations and write offs. 
• Assists with bank reconciliation of Perkins Loan Account through Wells Fargo. 
• Daily interaction with students by phone, email and walk in inquiries regarding collection, repayment, loan rehabilitation, general forbearance, account status, account general questions, and loan forgiveness. 
• Post debit and credit transactions to customer and organizational accounts.
• Access Wells Fargo Client Account software to monitor and prepare daily wire transfers for payment of student and organizational accounts.
• Directly responsible for the processing of all wire transfers through Flywire and posting these transactions to the appropriate student accounts. 
• Maintains and provides a spreadsheet of wire and advancement activity for associate to reconcile the Student and University Billing Office Imprest Fund.
• Directly responsible for updating collection accounts with paid in full status. 
• Directly responsible for scanning payment details with the original scanned document and closing accounts as they become paid in full.
• Directly responsible for scanning any adjustments, petitions, legal documents, and phone inquiry comments from clients so that all correspondence has been updated for future collection action or audits.
• Various other duties as assigned.

• High School diploma or equivalent and at least three years of accounting clerical related experience.
• General knowledge of bookkeeping principles, mathematical methods and techniques, and accounting standards.
• Skill in performing mathematical computations; in reviewing and processing financial documents; in reconciling financial data; in operating calculators, keyboards, manual and automated office equipment, personal computers, and financial software; inputting data accurately.
• Strong background with customer service preferred.
• Work experience in a Higher Education environment and PeopleSoft experience also preferred.

Except for qualifications established by law, additional related experience, and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

$45,375 annually and full University benefits that includes annual leave, up to 15 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here. TU also offers a variety of great perks and discounts, which can be found here.

This position will be open for a minimum of 14 days. For consideration, please submit a cover letter and resume with your online application. 

The safety of our students, faculty, staff, and neighbors has been our top priority and the focus of every one of our decisions since the earliest days of the COVID-19 pandemic. Therefore, the University System of Maryland (USM) has strongly encouraged full COVID vaccination and up-to-date booster shots (when eligible) for all faculty, staff, and students at all schools in the USM as both a reasonable and necessary means of protecting our health and safety.