Student Group Resource Coordinator

Position Overview
This position is responsible for managing day to day resources and services at the Coffman Memorial Union and St. Paul Student Center Student Group Resource Centers and working collaboratively with the Interim Building Services Director to propose and implement additional services for student groups and community building within our spaces. The Student Group Resource Center in the Coffman Memorial Union opened in January 2023 and the St. Paul Student Center location opened in Fall 2023. A key part of this role will be continuing to launch services, as well as assessing function and processes.  Responsibilities will include providing support to general patrons of the Student Group Resource Center, student group support, promotion of our services, and student involvement opportunities. Works with their supervisor regarding on-call shifts to support student staff, which may include evenings and weekends. This position reports to the Student Group Services - Program Manager.

Responsibilities:
Resource and Service Management (40%)

• Oversee the planning, implementation, and operations of the Student Group Resource Center, for Coffman Memorial Union and the St. Paul Campus
• Identify goals and opportunities for additional student support that align with SUAâ™s Diversity, Equity, and Inclusion Commitments
• Plan, forecast, monitor, and allocate an annual budget in excess of $97,000 for the operation of the Student Group Resource Center.
• Manage ongoing conversations around meeting the needs of diverse student and patron populations
• Develop plans and strategies to enhance sense of belonging and an inclusive student experience for diverse populations
• Manage a system for tracking and organizing student group supply inventory.
• Work with colleagues in Student Unions & Activities to offer programs, resources, and services to support an inclusive and diverse University community, including students, guests, staff, and faculty.
• Develop instructions and educational materials in event planning and resource management for student group leaders and advisors.
• Stay current on event needs and best practices as they relate to college student programming and venue managers.
• Work with supervisor on on-call shifts for special events.
• Oversee the request, billing, and reconciliation processes for resource center supplies.
• Assess resource usage and trends to identify changes to processes, products, or services to best meet student group needs.

Supervision (30%)

• Supervise and support up to 15 entry level student employees, in the staffing and management of the Student Group Resource Centerâ™s operations
• Guide and coach student employees to respond to client and patron questions and needs. Provide opportunities and assistance for students to develop leadership skills, organizational skills, communication practices, and experiences working on teams and with a diverse group of people
• Supervise, support, and develop up to 4 student leaders in intermediate and advanced level positions
• Utilize inclusive practices to recruit, train, and retain student employees

Outreach (15%)

• Produce and distribute email communications aimed at increasing departmental awareness of the Student Group Resource Center services and opportunities
• Collaborate with the Marketing department to plan and implement promotions, wayfinding, signage, etc. 
• Develop ongoing communication practices and expectations between student employees and student group leaders
• Assist in student outreach and community-building efforts through tabling, departmental partnerships, and workshop facilitation.
• Continue building community with the 13 student organizations with space on the 2nd floor of the Coffman Memorial Union, including 3 recognized student government organizations, the University of Minnesota Commuter Connection, and 9 cultural centers.  

Student Group Support (10%)

• Oversee the student group digital posting process throughout the Coffman Memorial Union and St. Paul Student Center.
• Collaborate with the Student Activities Office including developing training modules related to student group operations.
• Provide event advising during the Student Services Fees deliberation process.

Other Duties and Projects as Assigned (5%)

Required qualifications

• Bachelorâ™s degree plus at least 2 years of relevant experience, or a combination of education and experience to equal 6 years.

Preferred qualifications

• Knowledge or experience working with students in a student union or university environment. 
• Knowledge or experience with student groups in a university environment.  
• Candidates must demonstrate excellent written and oral communication skills, creative problem solving, and relationship building capacity, along with a strong customer service orientation.
• Knowledge or experience supporting or leading Diversity, Equity, Inclusion, or Justice efforts.

About University of Minnesota Twin Cities

The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.

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