Job Summary

Education Support Services (ESS) provides world-class audiovisual and instructional support, event and
media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and
Sciences (FAS). The team supports the school?s mission by delivering premium technology offerings that
enhance and creatively advance the teaching & learning environment. ESS is comprised of five service
groups: Teaching & Learning Support, Integrated Audiovisual Services, Event & Media Production, Language Center, and Assistive Technology Center.

The Senior Media Technician works to support faculty, students, and staff through the use of audio, multimedia, and digital video equipment; regularly advances knowledge of emerging audio, video, and multimedia technologies; and coordinates multimedia technology for class and event sessions within their area of responsibility. The Senior Media Technician coordinates the work of multimedia technicians in the field, including assigning tasks and performing quality control as needed. This position supports afternoon and evening classes and events on the Cambridge campus.

There are two openings available with the following two schedules:
M-F, 11am-7pm
Tu-Sa, 11am-7pm

Please indicate in your materials the schedule you are applying for or if you can accommodate either one.

Position Description

The Senior Media Technician - Events:

• Supports faculty and other clients with multimedia in classrooms and event spaces; records a variety of meetings and events;
• In a highly skilled manner, operates video, audio, and multimedia equipment in one or more of the following areas;
  • Directs and/or switches video aspects of multi-camera live productions.
  • Operates professional video cameras, lensing, lighting, and camera movement supports to create dynamic and well-composed and framed shots.
  • Operates microphones, consoles, and audio software to produce clean, balanced, and loudness-conforming recordings;
  • Sets up, configures, and operates sound reinforcement systems to achieve optimal sound quality.
• Coordinates the work of the technical team assigned to the event as needed;
• Is responsible for live streaming and recording on a number of platforms throughout campus depending upon the infrastructure available in the location;
• Prepares, transports, sets up and operates equipment during events;
• Leverages installed audiovisual systems to support events;
• Assists with related duties as needed such as media uploads, equipment inventory, operation of classroom multimedia equipment, and infrastructure maintenance.

Basic Qualifications

3+ years of experience in professional video production, and multimedia equipment at the industrial, educational, or broadcast level.

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Formal education beyond high school or a technical school certification desirable.
• Successful experience providing multimedia customer service in a fast-paced academic environment.
• Proven ability to coordinate the work of a technical team, deliver professional customer service, and manage multiple simultaneous work assignments.
• Analytical and troubleshooting skills and the ability to identify and resolve technical process issues.
• Effective interpersonal and written/verbal communication skills.
• Ability to work with a range of constituents and to develop solutions to service problems in a client-friendly manner.
• Significant experience in all aspects of video production with an emphasis on live streaming and PTZ cameras and operation.
• Demonstrated skill and experience in setting up and operating sound systems with digital consoles and mixing live events such as multi-speaker panels and other common academic meeting types.
• Knowledge of a range of computer software and operating systems is preferred.

Certificates and Licenses

CTS, Crestron DMC-E, and Dante certifications desirable.

Physical Requirements

Ability to lift 50 pounds, climb ladders and swiftly transport equipment across campus.

Working Conditions

This position works on Cambridge campus locations, performance venues and the ESS main office for event preparation and virtual event production.

Additional Information

We regret that we are unable to provide visa sponsorship for this position.

All formal offers will be made by FAS Human Resources.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

On-Site


Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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