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Details
Posted: 10-Jan-25
Location: Boston, Massachusetts
Categories:
Staff/Administrative
Internal Number: 145646130
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)*
Schedule: Monday - Friday , rotating schedule 6:30am to 8pm and may float to Waltham weekly
The Patient Experience Representative will be responsible for:
Schedule: Monday - Friday , rotating schedule 6:30am to 8pm and may float to Waltham weekly
The Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Maintaining personal calendars for physician/supervisor
- Scheduling meetings, programs and events
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Process Improvement:
- Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement
- Assisting in implementing change in internal systems and procedures
- High School Diploma / GED required. Bachelor?s degree preferred
- Previous customer service or administrative experience preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.
More Jobs from This Employer
https://main.hercjobs.org/jobs/20963044/patient-experience-representative-i-cardiology
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