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Job Description:

Summary

Iowa State Online, a unit within The Center for Excellence in Learning and Teaching, seeks a dedicated Graduate Student Services Specialist to join the Iowa State Online Student Support team. The Graduate Student Services Specialist II will be pivotal in assisting prospective and current students in online programs. This position will provide personalized guidance and support throughout the student's academic journey, from recruitment and admissions to retention and conferral. As part of the Online Student Support team, you will help online students navigate the admissions process, academic policies, and student engagement opportunities. You will also collaborate with various campus units to ensure a seamless experience while fostering student success.

The successful candidate will have effective time management and organizational skills and have the ability to communicate effectively. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethical behavior.

Key Responsibilities

• Recruitment & Admissions Support: Assist prospective students with the admissions process, providing information on program offerings, student resources, and engagement opportunities.
• Resource Referrals: Guide students to appropriate resources to enhance their academic success and retention in online programs.
• Collaboration with Campus Units: Work closely with online programs and other campus departments to facilitate student activities, support processes, and manage requests from recruitment through to conferral.
• Communication and Marketing: Provide content and maintain promotional and recruiting materials for online programs. Ensure that all materials are current, accurate, and align with program goals.
• Enrollment & Retention Support: Assist in the application and enrollment processes, ensuring smooth coordination with Graduate College and Admissions. Help students with course registration, withdrawal, schedule changes, and pre-matriculation procedures.
• Orientation & Onboarding: Support the orientation and onboarding process for new online students to help them transition successfully into their programs.
• Student Progress Monitoring: Monitor student progress throughout their program and provide guidance or intervention as needed to ensure academic success.
• Promotion of Online Programs: Participate in events and efforts to promote online programs to prospective students, both on-campus and virtually, to drive enrollment and increase awareness.

Level Guidelines
Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
Responds to a broad range of inquiries and requests
May provide training and/or direction to lower-level staff
May lead projects of moderate scope and complexity.
Provides guidance to students

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

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Application Instructions:

To apply for this position, please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation, holiday and sick time and leave plans
Onsite childcare (Ames, Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

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About Iowa State University

Iowa State University is a student-centric leading land grant university known worldwide for excellence in science and technology, discovery, and innovation. Operating with the conviction that higher education should be accessible to all, Iowa State offers more than 100 undergraduate, over 110 graduate, and nearly 85 doctoral programs, and is established as an R1: Doctoral University with world-class scholars tackling challenges with innovate research and solutions. Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state ...law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against.

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