ST. LOUIS, Missouri
Azusa, California
St. Louis, Missouri
Orange, California
San Francisco, California
Posted: 08-Jan-25
Location: Chicago, Illinois
Type: Full-time
Categories:
Internal Number: JR28720
Job Description:
- Advocates for Faculty regarding technological pedagogy concerns related to remote, hybrid, and in-person teaching.
- Analyzes technology systems, processes and controls to ensure that all operations are efficient and functional.
- Works with SSCS Leadership to support learning technology programs and  assists and responds to all queries, questions, concerns, and requests on behalf of entire user-base as they related to teaching and technology.Â
- Develops business workflows within Samanage and ServiceNow to manage operations and communications with stakeholders.
- Drives special projects including operational improvement initiatives.
- Establishes and manages existing vendor relationships.
- Maintains industry standards and stays abreast of new software, solutions, releases, and product enhancements.
- Guides a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures. Uses fundamental knowledge of the Universityâ™s software systems to recommend system modifications to reduce user problems.
- Provides technical guidance in setup, installation, and configuration of related hardware and software in compliance with internal controls, policies, and standards.
- With some direction from others, performs a variety of IT activities supporting an e-learning environment, such as designing curriculum content.
- Analyzes resources and services ranging from basic online courses to application of technology in teaching. This competence is developed by performing structured work assignments.
- Performs other related work as needed.
Preferred Qualifications
Education:
Bachelor's degree.
Experience:
2-5 years of computer user support experience in resolving issues and providing a high level of service and experience using online content management systems for teaching and learning (e.g. Canvas, Blackboard, Moodle, Google Classroom) and classroom audio-video technology.
Experience with instructional design, including strategies for teaching and learning using online, multi-media, and distance-learning technologies.
Experience providing direct training to instruction personnel (faculty, teaching assistants) and supervising other trainers.
Experience providing direct management support for webinars and other online videoconferencing.
Background in data management and proper protocols / procedures.
Knowledge of professional IT practices with experience in data privacy and security.
Skillful in audio/visual systems related to conferencing solutions.
Application Documents
Resume/CV (required)
Cover Letter (required)
Three professional references (required)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
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