Job Description:

• Provides customer service support around business expenses, reporting, and corporate card related policies and procedures, operating within the predefined departmental standards for communication and customer service.
• Answers customer inquiries related to corporate card and expense reporting policies and/or processes.
• Prepares expense reports for employees who assign the department as their delegate, ensuring completeness, accuracy, and conformity to University policy, IRS policy, and generally accepted accounting standards.
• Conducts periodic audits of submitted expense reports.
• Continuously seek opportunities to make improvements to procedures and systems.
• Ensures service is delivered with a strong focus on customer satisfaction and in accordance with SLAs.
• Responds to and researches accounts receivable/payable inquiries including payments to vendors and reimbursements to individuals with a limited degree of supervision.
• Collects, interprets, and performs some routine analyses of payables data. May act as an informal resource to associates with less experience.
• Performs other related work as needed.

Preferred Qualifications

Education:

• College degree, preferably in accounting or business administration.

Experience:

• Background working in a database system environment; preferably in a purchasing and/or payment department.
• Previous experience in a not-for-profit higher education institution.
• Customer service environment experience.

Technical Skills or Knowledge:

• Proficient with expense management systems, preferably Concur.
• Familiarity with administrative processes, procedures, and systems within a university setting.
• Basic knowledge of accounting principles and accounts payable practices/techniques.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong personal computer and mainframe system skills.
• Proficient as a functional user with an ERP system, preferably Oracle Fusion.
• Demonstrated ability to use analytical techniques to reconcile financial data and review and process financial documents.
• Skilled with invoice processing platforms and ERP systems. Oracle, Concur, Basware, or OCR Scanning is preferred.
• Proficiency in the use of spreadsheet and database software.

Preferred Competencies

• Thorough knowledge of the credit card industry and its practices/techniques.
• Communicate effectively and professionally in writing, especially in email.
• Excellent communication skills both verbal and written.
• Participate as a team player and positively influence group activity.
• Enforce policies and continuously focus on process improvement.
• Prioritize and handle numerous tasks to meet deadlines.
• Work independently.
• Attention to detail.
• Openness to change; adapts and works effectively in a variety of situations, individuals or groups.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3)(required)

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

About University of Chicago (UC)

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