Associate Director of Enrollment Technology (HEA) - Office of Enrollment Communications and Technology

POSITION DETAILS

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor???s, master???s, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College???s community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services.

Reporting to the Director of Enrollment Communications and Technology, the Associate Director of Enrollment Technology will ensure greater integration of technology solutions across enrollment services and further enhance student retention and success through data-driven strategies. The Associate Director of Enrollment Technology will play a pivotal role in supporting the maintenance, implementation of enhancements and utilization of the EAB Navigate360 system and the CUNY Transfer Explorer (T-Rex). The Associate Director will work closely with enrollment services, academic advising, faculty and other student support units to ensure the effective use of Navigate to enhance student engagement, retention, and success. This role involves user training, data management, troubleshooting, and collaboration with both internal teams and external stakeholders to maximize the system???s impact.

Key responsibilities for this position include but are not limited to:

• Support EAB Navigate system???s daily operations, and assist end-users with troubleshooting and escalation for technical issues.
• Work with Advising units to segment and assign students to advisors, ensuring efficient support structures and personalized academic guidance.
• Development and execution of enhanced training programs for faculty and staff to optimize their use of EAB Navigate and the CUNY Transfer Explorer (T-Rex).
• Creation of comprehensive user guides, documentation, and multimedia resources for onboarding and continued training.
• Collaboration with Information Technology and Institutional Research to improve data accuracy and analytics within the EAB Navigate and T-Rex.
• Regular data analysis to identify trends and facilitate proactive interventions, contributing to higher student success rates.
• Implementation of updates and features in the EAB Navigate and T-Rex to improve user experience.
• Acting as a liaison with various campus units to align technological efforts with institutional student success goals.
• Coordination with external EAB teams to advocate for tailored solutions for Lehman College.
• Support all aspects of Transfer Explorer both within Lehman College and across CUNY, ensuring alignment with AcMo 2.0 objectives.
• Serving as a representative in the Bronx Transfer Affinity Group (BTAG) to support T-Rex and AcMo 2.0 integration.
• Collaborate with other CUNY colleges.

QUALIFICATIONS

Bachelor's Degree and six years' related experience required.

CUNY TITLE OVERVIEW

Manages a College Enrollment function or unit.

• Oversees daily office activities and staff development to ensure efficient and effective enrollment operations
• Assists senior management in developing plans, implementing initiatives and assessing performance
• Recommends and implements improvements to schedules, policies and procedures to advance unit effectiveness
• Serves as resource expert on enrollment practices to resolve complex student issues, and assists students with special circumstances in receiving support
• Plans and executes workshops, orientation sessions, and events to acquaint students with enrollment processes
• Reviews and approves content for print and on-line enrollment materials
• Prepares analytical and statistical reports for management
• May manage professional and/or clerical staff as well as department budget
• Performs related duties as assigned.

Job Title Name: Enrollment Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience. $90,375

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information).

CLOSING DATE

Resumes will be accepted until February 3, 2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

Location

Lehman College

About CUNY Lehman College

The Lehman College campus is located in Bronx, New York and is a Senior College within the City University of New York (CUNY) system. Lehman is the only senior college of The City University of New York (CUNY) located in the Bronx and is recognized as a Hispanic Serving Institution (HSI). Lehman serves a diverse population of more than 14,000 undergraduate and graduate students. The College serves mainly undergraduate students preparing them for employment, the professions and further study. Service to the college, university and community is part of the mission as is a clear commitment to student engagement including advisement. Opportunities are available for faculty development and travel awards. Lehman College and CUNY funding is available through competitive grants for scholarship and professional development support.

Connections working at CUNY Lehman College