Position Description

The AV Technical Specialist is a hands-on position responsible for the audio-visual support spanning numerous classrooms and event/conference spaces in multiple buildings on the Harvard Medical School campus as well as for remote teaching and learning. The AV support team may be engaged in video conferences, live streaming, live audiovisual event support and video productions, ensuring presenters are aware of technology and ready prior to the start of events/presentations and support issues are taken care of in a timely manner. The AV Technical Specialist will also ensure quality assurance testing of AV equipment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Troubleshooting advanced level audio visual or computer-related problems in either hardware, software to HMS faculty, staff, and students and hospital affiliates.
• Support virtual meetings and events (e.g., set-up, on-site support for video calls, web conferencing, and streaming, etc.).
• Assist in troubleshooting account related issues and the administration of the Harvard Zoom instance. (Account access, client audio/visual issues, escalation to Zoom support)
• Assist external and internal stakeholders with the creation of multimedia presentations.
• Assist in the training of IT staff and on Media Services technology support (i.e. web conferencing, video calling, streaming).
• Setup room technology configurations (e.g. AV/IT needs for day of meeting, PowerPoint and other meeting technology/material uploading, troubleshoot issues, etc.).
• Serve as an AV support escalator point for internal team members and IT as a whole.
• Perform regular maintenance and system upgrades of AV/IT equipment ensuring all systems are fully operational and up-to-date.
• In room live presenter support.
• Troubleshoot digital signage solutions.
• Catalog and maintain AV room inventory ensuring maintenance issues are logged and up-to-date.
• Assist in the updating of knowledge base materials/documentation, online resources and on-demand video tutorials.
• Assist in the testing and implementation of new AV solutions.
• Collaborates with other IT staff to diagnose and troubleshoot existing audiovisual issues, improve support and increase user satisfaction.
• Outreach to staff, faculty, students, affiliates and other conference and teaching space stakeholders to gather feedback on current service gaps and identify opportunities for continual service improvement.
• Provide appropriate communication to end-users and stakeholders regarding important AV system changes in the classroom and conference room environments.
• Special projects as assigned.

Basic Qualifications

Three or more years related experience in relevant technology training both online and in-person.

Additional Qualifications and Skills

• CTS certification recommended.
• Proficiency in operational and maintenance support for AV presentation, production and video collaboration systems such as Cisco telepresence and Zoom, Webex, Biamp, Creston/Extron, Panopto, Mediasite.
• Experience with Windows and Mac based computers for desktop support.
• Familiarity with PTZ cameras and broadcast switchers beneficial.
• Excellent communication skills, both written and oral, and an enthusiasm and empathy for those who struggle to acquire technological audiovisual competencies.
• Self-starter with experience in audio visual technology or computer science preferred.
• Familiarity with event management systems such as EMS preferred.
• Experience with education technologies (audience response, survey tools) and computer platforms is highly preferred.
• Familiarity with service management software (ServiceNow) for tracking issues.
• Experience editing websites and creating multimedia content and other learning modules using authoring tools (Camtasia) is beneficial.
• Prior experience in audio visual technology as well as familiarity working within an educational environment is desirable.

Additional Information

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.

The Harvard Medical School is not able to provide visa sponsorship for this position.

Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e)

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

On-Site


Commitment to Equity, Diversity, Inclusion, and Belonging
We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values
https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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