Job Description:

• Oversees the day-to-day billing and cashiering functions including receipt of UChicago deposits (EFTs (Electronic Fund Transfer), Lockbox Payments, Paper checks, and credit card payments, posting of returned deposits, and daily reconciliation of UChicago register.
• Monitors and downloads payment files, creates payment records, applies payments accurately to customer accounts, and ensures all posting batches are balanced daily.
• Processes and reconciles account receivables and remittances.
• Performs analysis of payment histories and account reconciliations.
• Runs and cleans up unapplied payment balances and credit memos, and creates refund request as applicable.
• Creates invoicing for University departments.
• Takes ownership of an assigned portfolio of past due accounts, documenting activities in Oracle.
• Develops and uses problem-solving and multitasking skills to quickly identify and resolve account issues while meeting objectives and metrics.
• Maintains accurate data records for all accounts to ensure proper billing and collection.
• Researches and resolves discrepancies in billing, payments, cash application, customer statements, customer inquiries, refunds, credit card declines, ACH returns and chargeback investigation.
• Builds and maintains rapport by delivering excellent customer service via phone and email in timely manner.
• Contacts customers to transition to electronic processing.
• Creates and maintains payor website logins and monitors utilization.
• Generates daily banking and practice management reports to reconcile cash posted against remittance advice. Provides back up as required for audits, accounting, or third-party payor requests.
• Takes appropriate action with delinquent accounts and helps clients and customers with billing issues.
• Ensures all payment and accounts receivable data is accurate and up-to-date to ensure the accurate reporting of cash and accounts receivable reporting.
• Cultivates and maintains relationships with internal and external customers, to ensure positive continuity of service.
• Ensures compliance with internal controls, policies, and procedures in day-to-day conduct of receivables operation activities.
• Performs a variety of accounts receivable/payable related activities using existing procedures to solve routine or standard problems.
• Responds to and researches accounts receivable/payable inquiries including payments to vendors and reimbursements to individuals with guidance and direction from others.
• Performs other related work as needed.

Preferred Qualifications

Education:

• Degree in accounting, business administration or related field.

Experience:

• Previous experience in a similar role with a large, complex organization including cash applications, receivables, and billing operations, and banking experience.

Technical Skills or Knowledge:

• Proficient with Microsoft Office Suite (i.e., PowerPoint, Word, Outlook, and Excel).
• Proficiency with MS Office; experience with enterprise-wide ERP systems (Oracle) banking software, and electronic billing sites (SAM.gov, IPP.gov, Bill.com, PaymentWorksâ¦etc.).

Preferred Competencies

• Self-driven, a critical thinker with attention to detail, personally accountable, innovative, comfortable working independently, adaptable to change.
• Conceptualize processes and implement process efficiencies into daily operations.
• Detail oriented with a high level of organization, analytical, and problem-solving skills.
• Multi-task and remain calm in fast paced environments, work autonomously and efficiently within designated timeframes or deadlines.
• Prioritize workload with minimal intervention from management.
• Work independently.
• High attention to detail.
• Problem solving skills.
• Communicates effectively orally and in writing with all levels of the organization.
• Good organizational and math skills.
• Good verbal and written communication skills.

Working Conditions

• Sit for extended periods of time and operate office equipment and technology.

Application Documents

• Resume/CV (required)
• Contact Information for 3 References (required)

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

About University of Chicago (UC)

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