Location: Blackwood Campus

Department: Office of Information Technology

Days and Hours: Varies Monday-Saturday/ up to 25 hours per week

Job Description:

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Rresearch questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates

Minimum Qualifications:

• Associates degree or equivalent work experience
• Proven customer support experience
• Oral and written communication skills
• Excellent interpersonal skills with a focus on customer service.
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of relevant call tracking applications
• Ability to work collaboratively in a team environment.

Job Category: Temporary

About Camden County College

Camden County College is one of the largest, most comprehensive community colleges in New Jersey and the surrounding region and is a vital resource for transfer education, workforce training, and cultural events. Its three distinct locations in Blackwood, Camden and Cherry Hill – along with its satellite locations in Lakeland, Sicklerville and elsewhere throughout the County – share the common mission of providing accessible, affordable higher education and occupational study to all who can benefit.The College also is recognized nationally as a leader in technology programs such as video game design/development and photonics. In addition, it is acknowledged for maintaining low tuition rates for many years. Perhaps most importantly, CCC is known for responding to the changing needs of the communities and students it serves by continuously updating its programs and services to support the economic development in this area and the professional and personal development of residents.

Connections working at Camden County College