Prepares employees to accomplish job results by planning, conducting, and evaluating technology training. Maintains current knowledge of widely used academic and business software used for university operations. Provides support to campus through training, consulting, and digital accessibility support. Engages in testing and quality assurance of new and existing system implementations impacting the campus community. 

Essential Functions and Responsibilities: Maintains current knowledge of various University systems in preparation to teach and/or facilitate training programs.

Prepares professional quality job aids, computer training manuals, videos, and online knowledge base articles by identifying and describing information needs; uses desktop publishing and video production and editing software; submits initial versions for review; revises and edits final copy.

Develops training media specific to making content on the public facing web accessible prior to uploading. 

Fields inquiries regarding accessibility document needs for the public facing web or learning management system. Converts documents and content to accessible formats, including forms and fillable PDFs. Consults and assists with converting documents and media to conform to digital accessibility standards.

Tracks inquiries and workflows, including a time to completion for all projects. Prioritizes workload to ensure the most critical document conversion needs are met first.

Conducts training by presenting workshops for university employees and students on adopted software applications, devices, and systems.

Consults with customers to respond to question and service requests regarding business practices, adopted software applications, electronic accessibility requirements, devices, and personal computing.

Maintains appropriate metrics for evaluation of and reporting on training activity. Collaborates with IT units to assist them in documenting systems or services which impact the campus community.

Periodically responds to Service Desk calls to understand customer requests and to back up technicians. Maintains technical knowledge by attending educational workshops; reviews publications; meets with vendors and product owners or attends functional unit process or systems development meetings.

Maintains Key Performance Indicators (KPIs), course and/or program inventories and other data regarding training activities.

Conducts software and application testing in alignment with university business and academic standards. 

Communicates with IT and designated University administrative stakeholders to gather data and feedback, test for defects, and ensure a positive user experience. Reports findings based on established testing and communication protocols. 

Contributes to team effort by accomplishing related results as needed. Maintains confidentiality.

Other Functions and Responsibilities: Performs other related duties as assigned.

Equipment Operated: Computer and all other standard office equipment.

Work Schedule: Typically, Monday through Friday. Some evenings.

Supervision Exercised: May exercise supervision over student employees.

Reports to: Associate Director, IT Training Services

Required Certifications, Training, and/or Licensures: None

Knowledge, Skills, and Abilities: 

Knowledge of: Productivity software such as Microsoft 365 and multimedia production applications; technical document development and maintenance such as knowledge base articles and/or user guides; digital accessibility compliance.

Skill in: Establishing learning environments that utilize and address numerous learning styles and adult learning techniques and modes of delivery including video, written instructions, and technology demonstrations.

Ability to: Develop and teach technology related programs; consult with clients to determine skills gaps and specialized training needs; design and test content to digital accessibility standards; test applications and systems while giving constructive feedback using designated testing protocols*.

(*) Developed after employment. 

Minimum Qualifications: At least a bachelor?s degree; and experience training adult learners.

Preferred Qualifications: Two or more years of technology trainer experience with adult learners; two or more years of experience teaching or working extensively with ERP systems (Ellucian Banner, Workday, or related applications) and LMS Systems (Blackboard, Canvas, or related applications).

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About Youngstown State University

An Institution of Opportunity: Youngstown State University inspires individuals, enhances futures, and enriches lives. As a student-centered university, Youngstown State University’s mission is to provide innovative lifelong learning opportunities that will inspire individuals, enhance futures and enrich lives. YSU inspires individuals by cultivating a curiosity for life-long learning; enhances the futures of our students by empowering them to discover, disseminate and apply their knowledge; and enriches the region by fostering collaboration and the advancement of civic, scientific, and technological development. YSU’s culture of enrichment flourishes in our intellectually diverse, accessible, and quality education. Youngstown State University is where students thrive in their educational and career pursuits, where scholarship creates innovative solutions, and where community engagement is a cornerstone of collaboration that collectively contribute to the sustainable prosperity of the region and beyond. We—the faculty, staff, administrators, and students of Youngstown State University—hold the following values essential to achieving the mission and realizing the vision. Centr...ality of Students – We put students first, fostering their holistic and lifelong success. Excellence and Innovation – We bring academic excellence and innovation to learning and life for all stakeholders. Integrity and Human Dignity – We root all behaviors, decisions and actions in the achievement of integrity, mutual respect, and collegiality. Collaboration and Public Engagement – We embrace collaboration and create innovative partnerships to foster sustainability and enrich our university, our culture, and region. Please use the following link to learn more about YSU: https://ysu.edu/about-ysu

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