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Guest Experience Manager, Schwarzman Center
1. Plan, organize and manage an operation within Yale Hospitality to include: residential student meals, executive dining, cafes and conference services.2. Provide support in the design, development and creation of a quality experience in the areas of: set up, decoration, linen, props and other aspects, daily service, special events, theme meals, barbeques and catered functions.3. Provide support with menu forecasting standards.4. Collaborate to ensure the highest level of customer service by developing and overseeing service standards, customer service policies, quality assurance, in-service training, proper food handling and sanitation standards.5. Conduct regular service inspections and evaluations to observe service, station appearance; and cleanliness and sanitation of production and
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