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Program Assistant Director, Training, Communications Center
Job Summary: Responsible for on-boarding and training of new hires, creating and delivering continuous training to front line staff to ensure consistency and accuracy in information provided and improve performance. Provide superior customer support and holistic problem solving/resolution. This position is expected to troubleshoot student issues and train staff on how to resolve complex issues that may cross over several departments. Must collaborate and communicate with campus partners consistently such as Financial Aid, Student Accounts, Records & Registrar and Admissions. This position requires extensive call center/contact training, curriculum development, and decision making. Manage all department trainings including but not limited to Compliance trainings, ca
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