Position Description

• As first point of contact representing HUDS, maintains a positive working relationship with students, facultyand guests of the University.
• Operates Microsand/or Blackboard workstation.
• Swipes all ID cards as required.
• Processes all methods of payment including cash and non-cash transactions, Crimson Cash and Board Plus.
• Processes function counts and all meal replacement orders.
• Completes cash draweraudit at the beginning of eachshift and reconciles drawer at the end of each shift.
• Requests appropriate denominations prior to openingof the shift and during the meal periods.
• Deposits/submits paper work, cash and meal ticketsto secure site or to management.
• Utilizing knowledge of food allergies/intolerances, directs students/guests to safe menued items and food storage areas such as refrigeration, freezer, and dry storage. Informsstudents/guests on foods to avoid by knowing the menu items and the ingredient listings or by referringthem to the person in charge.
• Reads and writesthe daily menu board and isfamiliar with food items being served.
• Monitors serving lines during meals to ensure quality and quantity is suitable for customerdemand.
• Supports all events as assigned including but not limitedto setup, execution and clean up.
• Maintains cleanliness of dining room throughout the day, practicing clean-as-you-go procedures.
• Keeps tables, chairs,table tents, napkindispensers and salt and pepper shakersclean.
• Refills napkins,salt and pepper shakersas needed.
• Updates table tents as directed.
• Assists in servery area with set-up and in dining areas as needed.
• Sets up front of house stations per unit guidelines including, but not limited to: pastries, brews coffee, salad bar etc.
• Separates all necessary menu identifiers and utensils for food being served during each meal.
• Completes dessert preparation prior to meal service, set up and breakdown of culinary displays and action stations.
• Reports malfunctioning equipmentto management.
• Leaves work station clean and re-stocked.
• Recycles products per policy and procedure.
• Accurately fills out sanitation and temperature logs and food service recordsas required. Informsperson in charge when corrective action is needed.
• Follows sanitation standards in compliance with all regulatory agencies including HarvardEnvironmental Health and Safety regulations.

• Communicates effectively and works cooperatively and respectfully with adiverse set of staff,management team and guests.
• Complies with State of Massachusetts and Dining Services? ?Food Employee IllnessPolicy?.
• Represents HUDS to students, faculty,staff and guests in a positive and professional manner.
• Works to meet the missionand core valuesof Harvard University Dining Services withenthusiasm and a spirit of cooperation.
• Performs other dutiesas assigned.

Basic Qualifications

• High School Diplomaor equivalent.
• Must have proficiency with the Englishlanguage (speaking, reading and writing)
• Two years experience in commercial food serviceor hospitality industry.
• Must possess basic computer skills and have the ability to learn various business applications.
• Must have basic math skills and ability to perform basic fiscal tasks. This includes, but is not limited to cash handling, analyzing digital and analog thermometers and other measuring devices.
• Must be able to handle all customer inquiries in person and on the telephone in a quick, efficient, and professional manner.
• Must be able to follow directions.
• Must be neat inappearance and comply with proper dress code as designated by HUDS.
• Must be able to work independently and as part of a team.
• Must have strongmulti-tasking skills.
• Must have excellentcommunication skills.
• Must be able to work cooperatively and respectfully with a diverseset of staff, management and guests.
• Must be able to work in a fast-paced diverseenvironment.
• Must be customerservice oriented.

Additional Qualifications and Skills

• ServSafe certification within one year of employment.
• Previous experience working in a University environment preferred.

Physical Requirements

• Must be able to routinely lift 50 lbs. without restrictions.
• Continuous: standing, walking,lifting, manual dexterity, reaching, handling, bending.
• Frequent: push/pull, ascending and descending stairs and ladders.
• Occasional: climbing, squatting, sitting, kneeling.

Additional Information

Emergency Status Designation: Essential

Note: This job description may vary or change based on the needs of the business.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format

On-Site


Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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