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University of Cincinnati
Cincinnati, Ohio
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ITSM Analyst/UKHC
Department Name: H3997:EVPHA Information TechnologyJob Summary: The ITSM Analyst position is responsible for teaching web-based training for the enterprise-level ITSM platform, ServiceNow; Creating and running test scripts within ServiceNow. Responsibilities also include administering all aspects of the ServiceNow platform, creating catalog items with appropriate workflows and scripting as needed, and configuration of new modules for the platform. On-call duties as part of a team rotation. This position is hybrid.Skills /Knowledge/Abilities: Word, PowerPoint, Captivate, Basic HTML knowledge, ServiceNow, Javascript.
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