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Unit Computing Specialist Supervisor-ITSM ServiceDesk
Position Summary: Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist Supervisor-ITSM ServiceDesk for the Division of Institutional Planning & Operations (IP&O).Reporting to the Unit Computing Manager of IT Service Desk, the ITSM shift supervisor will oversee service delivery and customer support to ensure Rutgers Institutional Planning and Operations is receiving the highest level of service.Among the key duties of this position are the following:Responsible for delivery of customer facing services within the Service Catalog.Develops, implements, and monitors processes and procedures of Service Operations and ensures documentation is updated for use o
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