Contact Center Generalist in Charlotte, NC for The University of North Carolina at Charlotte

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Contact Center Generalist
Position Number: 001948Department: Enrollment Management (Adm)Employment Type: Permanent - Full-timeMonths Per Year: 12Essential Duties and Responsibilities: Manages general phone and face-to-face requests for information available on the Niner Central or campus website.Completes clerical tasks including but not limited to document intake and scanning, kiosk check-in, ordering and packaging of transcripts, using computer and phone skills, including Google Suite.Identifies the root cause of problems and determines the best possible solutions for the customers.Documents daily requests and actions taken from students and supporting offices thro


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