Title: Clerk V Enrollment Center

Unit: AFSME

Department: Enrollment

Reports To: Associate Dean of Admissions

Schedule: 

M 9:00am- 5:00pm, T  9:00am-5:00pm, W 9:00am-5:00pm, TH 9:00m-5:00pm, F 9:00am-5:00pm

Date: 10/2023

General Summary:

The Clerk V will provide front line administrative support for all of the registration and admissions functions of the Enrollment Center. She/he will provide excellent customer service to the general public, prospective students, matriculated students, College faculty, College staff and College administrators.

• Processes admissions on-line and paper admissions applications and  transcripts  daily, and during open registration periods
• Answers and screens telephone calls, providing routine information regarding the registration and admission processes, capturing contact information from inquiring students for follow up, and directing calls to appropriate Enrollment Center staff;
• Prepares and generates correspondence to inquiring, prospective, new, and continuing students
• Provides accurate information to students and visitors about College programs. Directs walk-ins to appropriate Enrollment Center staff member and/or to other College departments;
• Generates letters to prospective students and then maintains regular letter flow to students;
• Files materials such as correspondence, educational documents, reports, applications, etc. in accordance with the prescribed   procedures;
• Receives and distributes incoming mail, memoranda, packages, etc. to appropriate individuals;
• Maintains tracking system for all new student inquiries utilizing Jenzabar;
• Operates standard and specialized office machines and equipment;
• Maintains files for applicants and students;
• Scanning documents for document imaging and retrieval processes;
• Covers the Enrollment Center counter  providing excellent customer service
• Schedules students for information sessions, campus tours, new student orientations, recruitment activities, and special events and assist with the preparation for and  delivery of these events including preparation of packages of materials and literature mailed in advance of or distributed at these events;
• Other related duties as assigned

• Applicants must have at least (A) four years of full-time, or equivalent part-time 
• Experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) any equivalent combination of the required experience and the substitutions below.

• This is a full-time AFSCME position, with benefits including health, dental, and discounted vision.
• All candidates must have legal authorization to work in the U.S
• As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation.

Including but not limited to:

• Reasonable Health, Dental and Vision Plans
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 12 paid holidays per year and competitive Sick, Vacation and Personal Time

Salary Compensation:  $47,338.98 annually / $1820.73 bi-weekly

All offers of employment at Roxbury Community College are contingent upon clear results of a thorough background check review. Background checks will be conducted on all final candidates and/or all persons who have an employment relationship with RCC, as deemed necessary.

 COVID VACCINATION REQUIREMENT:

Candidates for employment should be aware that all Community College students, faculty and staff are required to be fully vaccinated by January, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

Roxbury Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at www.rcc.mass.edu/clery.

About Roxbury Community College

Roxbury Community College is an urban, public, 2-year College serving a diverse community including people of color, recent immigrants and nontraditional populations. The College mission is to facilitate student success in achieving educational goals through the delivery of high quality transfer and career programs. RCC strives to honor traditional commitments, and to be responsive to new challenges and insights through workforce training, ESOL and community education.

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