The following duties are descriptive of customary duties, but are not all-inclusive.  Duties may be added, removed, or shifted based on management discretion and program needs.

• Perform general office duties such as answering phones, data entry, and filing.
• Create and/or complete forms, reports, and other documents.
• Maintain financial, student enrollment, and other program information efficiently and consistently.
• Assist with registration of students/participants in CPD and Lifelong Learning courses and events including the collection of fees in the form of cash, credit cards, and checks.
• Respond to inquiries regarding program details in person, over the phone, or by email.
• Ensure that physical and digital files are complete and organized.
• Maintain files according to record retention policies of the university and according to specific program requirements.
• Provide enthusiastic customer service to internal and external CPD customers.  Examples include: individuals requesting information, individuals attending courses or events, and WKU colleagues.
• Assist with special projects and programs.
• Additional duties deemed necessary to support programs and achieve departmental goals.  Some programs and events may require work outside of customary business hours.

Knowledge and Skills Considered Essential for Success:

• Strong oral, written, and interpersonal skills
• Excellent organizational skills
• Demonstrated ability to anticipate and meet deadlines
• High level of accuracy and attention to details
• Excellent customer service skills
• Ability to learn to use database systems to enter and retrieve information, learn to use intermediate Microsoft Office functions such as mail merge, and assist others with program-related technical issues
• Positive work ethic including the desire to produce high-quality work that adds value
• Ability to work at a computer for extended periods

• High school diploma or GED equivalent

Hourly Rate:  $13.75 -$14.00

Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.

Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.

Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/ website.

Information concerning educational programs offered by WKU are provided at: http://www.wku.edu/atwku/academics.php

For information related to job postings, please email employment@wku.edu.

Apply Online

About Western Kentucky University

Western Kentucky University (WKU) prepares students of all backgrounds to be productive, engaged, and socially responsible citizen-leaders of a global society. The University provides research, service and lifelong learning opportunities for its students, faculty, and other constituents. WKU enriches the quality of life for those within its reach.

Connections working at Western Kentucky University