Brandeis University is delighted to announce a career opportunity for the Associate Director of Customer Services and Systems, Campus Planning and Operations. If you have a passion for technology, enjoy using systems for solutions, have great ideas for streamlining processes and automation as well as gathering data to inform decision making that impact the physical campus this position is for you.  It is an opportunity to work independently on the technology as well as manage a successful and high-performing, service-oriented team with a solid reputation on campus. You will report to the Executive Director and be a strategic partner and subject manager expert.  This is an opportunity to use your talent and grow your career in a dynamic environment with an organization grounded in social justice as a core value. To be successful in this position a working knowledge and experience with Maximo computerized maintenance management system (CMMS) is required along with a Bachelorâ™s degree and relevant work experience. 

 

More information about the opportunity:

 

The Associate Director plays a pivotal role in the Campus Planning and Operations group, providing leadership and strategic oversight, selection, and implementation of not only facility management technology but technology across campus planning and operations. This person will lead in the identification and development of new ideas or leveraging existing technology to improve the departmentâ™s overall efficiency, staff productivity and work quality. The position has chief oversight responsibility for all aspects of the facilities Maximo computerized maintenance management system (CMMS).  This role also maintains departmental website updates for Facilities, Capital Programs and Campus Planning organizations.  They also ensure consistency across all Campus Planning and Operations web pages.

 

This role also manages our Facilities Customer Service day to day Operations. This role is the initial contact the campus experiences with our facilities organization. This includes intake of all service requests from the University Community and deploying work orders for the facilities services team as well as resolution of all customer service issues.  This individual is also responsible for assuring a positive end user experience for our community and continuous review and improvement of the service.  This individual will also provide monthly billing of custodial, technical trades and fuel services, as well as monthly or weekly reporting on open or closed work orders and KPI data to key personnel across the campus community, University Events, Finance and Facilities leadership. 

 

Interested applicants should submit a cover letter and a resume.

 

Key Responsibilities:

• Customer Service 40%

Reporting to the Exec Dir of Operations, Administration and Budget, this position manages the operations of the Facilities Work Management group, coordinating the daily intake and processing of work orders. Handles all customer service issues, troubleshooting and working through to resolution. Interacts with departmental field staff, supervisors, managers and other senior staff, as well as a broad range of customers and constituents both within the University and external to Brandeis. Provides regular reporting from the Maximo workorder system for monthly financial chargebacks, open service tickets to departments and KPI data.

• Material Management and Stockroom 10%

Oversee all aspects of facilities materials management and stockroom operations, including vendor relationships, procurement, inventory management, custodial supply deliveries and annual inventory counts. Also oversees the chargeback of materials to the appropriate facilities organization. 

• Processes and Technology 40%

Leads technical and process related projects primarily within Facilities Services, as well as across the Campus Planning and Operations organizations that includes Campus Programs, Planning, Environmental Health and Safety, Capital Programs, University Events, University Services. Recognizes synergies between each department and makes recommendations for efficiencies.  Serves on the University ITAC prioritization committee as the divisional representative.  Works closely with ITS on the annual computer refreshes for Campus Planning and Operations. 

Responsible for the creation and tracking of key performance indicators (KPls) for facilities. Creates and provides a wide variety of reports for measuring process and operational efficiencies along with other reports as needed for general data requests relevant to Maximo. Analyzes data and makes recommendations to departmental staff.

Responsible for the development and maintenance of the Facilities website.  This includes ensuring information is kept updated and review happens on a regular timeframe.  Also ensures the sight is modern looking, current and user friendly.  Works closely with the Communications department to ensure accessibility and communication standards are met as well as photography.  

Provides technical oversight on a daily basis for Maximo and related DataSplice mobility platform, including user set up and maintenance, set up and configurations of start center portlets, and screen modifications. Troubleshoots and resolves standard technical and functional issues within Maximo and DataSplice and/or other related applications, systems, and devices.

Provides additional technical support and assistance to Facilities staff for common issues with desktops, laptops, tablets, phones, radios, scanners, etc. Leads the computer refresh in coordination with the IT department.  Manages VFA Capital Planning Application.

The role includes analyzing, and documenting various business processes across the entire Campus Planning and Operations organization.

Provides periodic training on the use of Facilities systems and databases for existing staff as well as with on-boarding for new employees.  This includes creation and updating of training materials.  Works to improve end user interactions with systems.

• Management 10%

Responsible for providing leadership and guidance to the Supervisor of Work Order Operations, Senior Materialâ™s Handler and Inventory Specialist on the staffing and efficient operation of their respective units, including the work management center and stockroom. Responsible for managing Facilities student employees and directing their daily activities.

Requirements:

• B.A./B.S. or equivalent required

• 8-10 years of experience required preferably in a higher educational environment.

• Working knowledge and experience with Maximo computerized maintenance management system (CMMS) is required

• Experience with Data Splice, VFA Capital and 25Live is preferred

 

If you are looking for an opportunity to work at a beautiful university campus with lots of perks including free parking and access to a top of the line athletic facility, look no further! At Brandeis, we offer a competitive benefits and compensation package which includes medical, dental and life insurances.  We also offer a generous paid time off benefit including 15+ holidays.  If you hope to advance your career through educational opportunities, Brandeis offers tuition benefits for employees, dependents and spouses.  Our 403b retirement savings plan includes a generous match.

About Brandeis University

As a medium-sized private research university with global reach, we are dedicated to first-rate undergraduate education while making groundbreaking discoveries. Four major academic units with 3,600 undergraduates and 2,050 graduate students comprise the University: the College of Arts and Sciences, the Heller School for Social Policy and Management, the International Business School, and the Rabb School of Continuing Studies. In 1985, Brandeis was elected to membership in the prestigious Association of American Universities (AAU), which represents the 62 leading research universities in the United States and Canada. Brandeis has been ranked among the top 35 national universities by U.S. News & World Report every year since the rankings’ inception. Our 235-acre campus is located in the suburbs of Boston, a global hub for higher education and innovation. Our faculty are leaders in their fields, as passionate about teaching and mentorship as they are about pushing the boundaries of knowledge. Our students are motivated, compassionate, curious and open to exploring new and challenging experiences. Brandeis was founded in 1948 as a nonsectarian university under the sponsorship of th...e American Jewish community to embody its highest ethical and cultural values and to express its gratitude to the United States through the traditional Jewish commitment to education. By being a nonsectarian university that welcomes students, teachers and staff of every nationality, religion and orientation, Brandeis renews the American heritage of cultural diversity, equal access to opportunity and freedom of expression.

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