SUMMARY DESCRIPTION:

Under general/limited supervision this position is responsible for providing customer service to internal and external customers. This includes providing information, electronic and manual data collection, data entry, and filing.

This is a Support Staff union position as stated in the Support Staff collective bargaining agreement - Grade 9.

OVERALL PURPOSE AND RESPONSIBILITY:

The primary and most important overall responsibility of all employees is to provide service in a pleasant, helpful, and effective manner to our students and other members of the College community.

INSTITUTIONAL EFFECTIVENESS:

Collaborates with department members and/or the Compliance, Assessment and Research team to support planning, assessment, data collection and reporting for continuous improvement of the college.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Serve as the primary Registration point of contact for RCBC students, via email, phone and in-person services.
• Assist new and returning students in all processes related to Admissions and Registration office functions.
• Respond to inquiries from all Student Services Center Departments.
• Assist the Registrar in the coordination and training of part-time personnel and Student Workers.
• Actively participates in the recruitment process through the College’s sponsored programs and through informal interactions with the community. 
• Process credit and registrations, drop/add forms, and withdrawal forms.  Maintain relevant files.
• Assist in processing all chargeback acceptance/refusal forms for students attending other colleges.
• Perform other related duties as assigned. 

MINIMUM QUALIFICATIONS:

Education Required:

Associate’s Degree required.                                                  

Experience Required:

• Demonstrated ability to communicate effectively and work with a diverse population.
• Demonstrated ability to handle multiple tasks.
• General working knowledge of personal computer, word- processing software, databases and spreadsheets.

Skills/Abilities /Knowledge /Other Requirements:

• Organized and detail oriented.
• Strong commitment to customer service.
• Excellent interpersonal skills.
• Ability to maintain a positive attitude in a demanding work environment.
• Demonstrated knowledge of computer-based programs including word processing, graphical presentations, database, spreadsheets, and electronic mail.
• Ability to input, update and maintain both manual and electronic filing systems.
• Ability to communicate effectively (both orally and written) with students, employees, other members of the College community, and the public.
• Ability to maintain and control confidential information.
• Demonstrated ability to work independently and be self-motivated.
• Ability to work evenings and weekends.                             

About Rowan College at Burlington County

Rowan College at Burlington County, a comprehensive community college, provides all individuals access to affordable and quality education.

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