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Details
Posted: 04-Oct-23
Location: Chicago, Illinois
Salary: Open
Categories:
Other Staff/Administrative
Staff/Administrative
Internal Number: 9889
General Description:
Under the direct supervision of the Director of International Enrollment Management, the Assistant Director for International Operations will provide customer service and operational support within the International Enrollment Management department. The Assistant Director is responsible for the international credential evaluation process within the Graduate and Undergraduate Application unit. The position is responsible for processing 15,000+ bachelor, graduate, and doctoral program applications each academic year to facilitate the enrollment of talented students to Illinois Tech.
In close coordination with the Director of International Enrollment Management, the Assistant Director will:
Review international academic credentials and transcript evaluations of coursework from foreign institutions of higher learning and any documentation of prior learning submitted by applicants; review the documents for authenticity, follow-up for authenticity with the academic document issuing institution or county-based authentication process as required, confirm authenticity of the document as required, prepare appropriate evaluation reports that will be used by the Enrollment Management team as part of the admissions decision and transfer credit award process; and Meet evaluation turnaround timelines to enable the enrollment management team to make timely admissions decisions.
To effectively coordinate an admission application, this individual will maintain meticulous records of foreign credentials data of students, country-wise grading scale, conversion scale, and stay updated with AACRAO foreign credentials conversion scales and updates. This role will also regularly attend professional development programs to stay updated on educational systems, credentials, and authentication process of academic documents worldwide. The role will serve multiple university offices such as the related admission offices and the International Enrollment Management team to provide customer service, leading to a high rate of application completion and enrollment conversion.
The Assistant Director will be responsible for delivering a smooth and welcoming applicant experience. Key areas of focus include (but are not limited to) maintaining data integrity within the admissions process, improving operational processes to meet a high level of service for students, and responding to student/internal service tickets and communications regularly through the pre-enrollment lifecycle of a student.
Department: Graduate and Professional Admission
Position Category: Full Time
Education & Experience:
A minimum bachelor's degree is required.
2 to 3 years of experience in admissions and application processing, college admissions, and/or other customer service organizations.
Familiarity with international education systems and academic documents required. Prior experience in international credential evaluation required.
Experience working CRM application management processes and systems including but not limited to AY application systems, Salesforce, TargetX, Slate, and ERPs, including Banner for an educational institution.
Experience in admissions, counseling, customer service is also preferred.
Knowledge & Skills:
This position will require a flexible work schedule, including some nights and weekends, and the willingness to travel on an occasional basis.
Proven ability to work independently, excellent communication and presentation skills, sensitivity and responsiveness to the needs of diverse constituencies, and managing goals.
Ability to multi-task and handle a wide variety of job duties and prioritize based on the supervisory direction.
The candidate will need to be proficient with the Microsoft Office suite.
Illinois Institute of Technology is a national, technological, Ph.D.-granting research university, with world-renowned programs in engineering, architecture, the sciences, humanities, psychology, business, law, and design. Founded in 1940 and tracing its roots back to the 1890s with the foundings of Armour Institute of Technology and Lewis Institute, IIT brings a focused, interdisciplinary approach to education, including the Inter-professional Projects Program. With five campuses throughout the Chicago area and alumni around the world, IIT pairs the educational and cultural experiences of America's Second City with the small feel of an undergraduate population of just over 2300 and total population of just over 7400.
More Jobs from This Employer
https://main.hercjobs.org/jobs/19231107/assistant-director-of-international-operations
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