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Assistant Director of Technology Services
GENERAL STATEMENT OF DUTIES: Lead and guide the strategic planning, development, and execution of User Services, Networking, Telecommunications, OneCard services, and various Technology projects at Fitchburg State University. This role is pivotal in driving the continuous enhancement of related processes and services. SUPERVISION EXERCISED: Provides supervision to User Services, Networking, Telecommunications, and OneCard office personnel. DUTIES & RESPONSIBILITIES: Management Direct and coordinate User Services (Technology Help Desk), OneCard (ID Card Office), Networking, and Telecommunications staff. Exercises staff oversight to ensure new operations plans, policies, procedures, and trans
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