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Helpdesk Technician II
Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician II. The Helpdesk Technician II is a member of Bard IT's User Services staff and will report to the Helpdesk Coordinator. The Helpdesk Technician II is responsible for phone and in-person end-user technology support for Bard's administration, faculty, and students. Scope of work will include but is not limited to:Responding to Helpdesk calls, emails, and walk-ins on a regular basisSupervising lab and monitoring student employees (includes hiring, scheduling and training)Training and providing support to less experienced team membersFielding calls/requests for office visits and/or remote support
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