The Customer Services Assistant (CSA) serves UCSF tenants, applicants, and visitors as front-line reception staff and as part of the Customer Services team. The CSA is responsible for a variety of customer service and general administrative tasks and projects in support of the Housing Services mission.

The Customer Services Assistant is under the supervision of the Customer Services Manager. Housing Services is under the purview of the Director of Housing Administration, who reports to the Assistant Vice Chancellor of Housing & Wellbeing Services.

The Customer Services Assistant is required to have superior communication and interpersonal skills, as well as strong organizational skills, the ability to work independently, to make sound judgments and handle tasks as assigned. Additionally, this position requires the ability to work with minimal supervision. Experience in property management and/or campus-housing databases is preferred. The successful candidate must show a history of proven success working with diverse and international populations.

Based on departmental need, the work location for this position may be at any Housing Services office where customer services are required. The Customer Services Assistant is assigned to primarily work at a front desk reception area, so the successful candidate will be able to work in a fast-paced, open office environment where it is expected that they be able to focus attention and juggle multiple responsibilities while experiencing regular interruptions. The location and schedule for this position may vary daily, subject to scheduling needs. Special conditions of employment incumbent must follow: wear closed toe shoes for safety, be available to work on July 1st (even if it falls on a Saturday or Sunday), and vacation may be restricted during peak periods.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html