UX Writer - EdPlus

EdPlus at the University of Tennessee, Knoxville, is a newly created unit charged with advancing UT's commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, EdPlus at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At EdPlus, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaboration problem-solving.

Description:

The University of Tennessee, Knoxville is seeking to hire a UX Writer for EdPlus at UT. UX Writers operate at the intersection of content strategy, UX thinking, and technical communication. They write copy for web experiences; articulate journey maps which help guide the user experience; create and maintain technical documentation; and assist in creating a long-term strategy for content. The UX Writer reports to EdPlus's Director, Visual and Digital Design and works closely with other EdPlus and UT stakeholders to shape the strategic vision for designing digital learner experiences related to marketing, student engagement, and retention.

This role seeks to advance UT's mission by collaborating with diverse teams, creating forward-thinking and thoughtful experiences, and ensuring content and web products support EdPlus's overall strategy and goals. The ideal candidate will thrive in a fast-paced environment. This position will also work in lock-step with UT's Office of Communications and Marketing (OCM) on the larger university standards, ensuring brand alignment and integrity. This role requires a talented and versatile individual with a deep understanding of UX best practices and the ability to balance brand guidelines with customer-focused language.