ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)

The Division of Enrollment Management and the Office of the Registrar seek an innovative and energetic professional to join our team of dedicated and talented professionals. The Office of the Registrar assumes a key role in strategic planning and the coordination, integration, development, and implementation of core university functions which support campus academic departments, faculty, and students.

We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category. Each Office of the Registrar team member is expected to play a role in advancing the diversity, equity, inclusion, and belonging efforts and initiatives of campus as we strive to create an inclusive campus climate for all individuals. Applications from candidates with diverse cultural backgrounds are encouraged.

The Associate Registrar will provide critical leadership in an environment that requires strategic thinking, strong personnel and project management skills, the ability to build relationships and project confidence with campus constituents, and the technical aptitude to optimize and upgrade systems that will enhance the student, faculty, and staff experience.

Department-Specific Responsibilities

• Participates in planning activities, assessment of goals and initiatives, supports the strategic plan of the Division of Enrollment Management.
• Ensures high quality customer service within the Office of the Registrar.
• Directs operations and initiatives in the development, implementation and ongoing quality assurance of activities related to the preparation and distribution of the campus instructional schedule, facilities assignment and utilization, waitlist processing, campus space planning and renovations, and other activities related to course management. Oversees the implementation of new protocols/procedures to address business needs related to these areas.
• Analyzes, designs and enforces principles and rules which ensure optimum match of course offerings with facilities and student needs and the equitable distribution of campus teaching and learning spaces.
• Creates, modifies, and enhances data processes which audit various aspects of academic records, provides key data sets for campus wide strategic communications, and identifies data sets used to make strategic decisions and streamline business process throughout and across campus. Conducts research, prepares and analyzes data/report and fulfills ad hoc campus reporting requests. Includes managing student record access to the university reporting environment.
• Directs the creation & maintenance of the official academic calendars for IUPUI, IUPUC, and IU Fort Wayne campuses, including all related term processing calendars.
• Responsible for planning, prioritizing, and overseeing the functions of the Schedule of Classes team.
• Coordinates office testing of systems enhancements, fixes, upgrades; provides design and specifications for improved processes; monitors system activity, issues, production problems.
• Oversight of processes related to the technical maintenance of and application of experiences to the experiential and applied learning record.
• Engages in professional development activities consistent with the responsibilities of this position.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define registrar methodologies and standards; provides direction and guidance on high priority registrar projects/initiatives.
• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multiphase registrar initiatives.
• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.
• Manages high level assignments and allocation of registrar resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale registrar projects with a wide audiences in support of academic initiatives.
• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.
• Researches and stays up-to-date on new industry registrar standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.
• Works collaboratively with other registrar leaders across departments in recommending standards, best practices, and related policies/procedures.
• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to registrar.

EDUCATION

Required

• Bachelor's degree in business, public policy, or related field

Preferred

• Master's degree

WORK EXPERIENCE

Required

• 4 years in student services, registrar services, higher education student affairs, or related field
• 1 year of management experience in relevant field

Preferred

• 5 years relevant experience as successful manager in student records office with systems analysis aptitude and skills

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Excellent organizational skills
• Excellent collaboration and team building skills
• Effectively coaches and delivers constructive feedback
• Instills commitment to organizational goals
• Demonstrates excellent judgment and decision making skills
• Effective conflict management skills
• Builds and manages effective teams
• Commitment to working with people of diverse backgrounds
• Interprets federal, state, and institutional rules and regulations

Preferred

• Strong technical, analytical and problem-solving aptitudes and skills with knowledge and understanding of database architectures
• Ability to leverage technology to improve operations
• Advanced technical knowledge or experience in analyzing data processing systems to identify and resolve problems, recommend modifications and insure data integrity and the quality delivery of information and system services
• Familiarity in working with complex student information systems
• Exemplary supervisory, leadership, or mentorship skills

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

IUPUI

Indianapolis, Indiana

Salary range: $65,000 - $75,000

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Sr. Operational

FLSA: Exempt

Job Function: Student Services

Job Family: Registrar

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Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

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