Department: Admissions

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• Provide outstanding customer service while demonstrating patience and understanding to students and families who are seeking and/or receiving financial aid;
• Perform financial aid outreach and follow-up activities to targeted populations; present financial aid information to students, parents, staff, and the general public in a variety of settings, such as high schools, community colleges, on-campus, and community organizations;
• Develop and organize outreach materials and/or events targeted towards increasing awareness in financial aid programs and services;
• Support the Office of Admissions in recruitment initiatives though reading applications, meeting with prospective families, working at events, and staying current in admissions trends and policies;
• Advise prospective students and families about financial aid eligibility, application procedures, available financial aid programs, educational costs, and financial management strategies, including loans, financing options, and other financial-aid related matters (further including debt management and financial planning);
• Counsel students and families regarding financing an education at the university (heavy contact with students and families via e-mail, phone, and in-person);
• Instruct prospective students and families in correct procedures for completion of financial forms and applications;
• Participate in the development, planning, and implementation of financial aid outreach policies and strategies aimed at increasing student success to financial aid programs and services;
• Work with the Office of Financial Aid to coordinate distribution of partnership scholarships;
• Coordinate outreach and follow up regarding the Virginia Alternative State Aid (VASA); and
• Serve as the liaison from the Office of Financial Aid to the Office of Admissions, including staff training and assistance with financial aid cases.

• Master's degree or equivalent combination of education and related experience;
• Must have a positive attitude, professional demeanor, and a willingness to adapt to change and take on new challenges;
• Demonstrated ability to work as an individual and as part of a team;
• Excellent verbal, written, and oral communication skills;
• Robust organizational, interpersonal, collaborative, and computer software skills;
• Must be able to work occasional nights and weekends, and must be available for presentations and outreach events with little notice; and
• Must currently possess an appropriate, active, valid motor vehicle operator's license that meets all of GMU's requirements for operating state vehicles and equipment under Mason's Vehicle Use Policy 1411 https://universitypolicy.gmu.edu/policies/vehicle-use/. The Office of Risk Management reserves the right to review the driver's licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review.

• Master's degree in Higher Education Administration or Student Affairs;
• In-depth knowledge of federal student aid rules and regulations with a minimum of three years of relevant Financial Aid experience;
• Experience with Ellucian Banner financial aid software;
• Experience with Salesforce case management software;
• Experience working with under resourced populations;
• Possess a desire to provide the highest level of service to students and their families, have an energetic and positive approach to work, and be a team player;
• Demonstrated success in managing in-person, telephone, and email communication with skill and finesse; and
• Bilingual, Spanish preferred.

Salary: Salary starting at $55,000, commensurate with education and experience.

Location: Fairfax, VA

Mason Ad Statement:

Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report

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About George Mason University

George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world. George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area. Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study. Mission. We prepa...re Mason students for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation. George Mason: Patriotism Personified. George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights. We Are in Virginia. But We Serve the World. Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time. Washington, D.C.: Land of Opportunity. Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation. At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer. You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do. There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services. In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia. Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line. Enriching Work Environment. We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive. Diversity. Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report. We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars. While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you. We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts. Interacting with people from a variety of backgrounds will: •Widen your outlook of the world, •Show you how to work and collaborate with people of differing views, •Expose you to new perspectives from people with disparate life experiences, and •Give you the social skills to interact with all kinds of people. Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities. Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems. Campus-Wide Accessibility. Accessibility @ mason provide information regarding the physical access of all campuses and online accessibility of programs and services. Information for disability related services and resources available to all employee, students, and visitors the entire university include physical access to buildings, parking policies, and emergency evacuation procedures. Accessible. We are an open and welcoming community. We partner with public and private organizations in our region and around the world. We proactively engage with our community. We define our success by how many talented students with potential we serve, not how many we leave out. Social and Cultural Venues. Our venues bring world-class performances to the community through vibrant concerts and events. Community members are invited to take part in many artistic and cultural offerings at Mason. Spaces are also available to rent for your next event.

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