USER SERVICES COORDINATOR, Boston University Libraries (23500096330315)

Tracking Code: 23500096330315

Job Description
The Boston University Libraries are seeking three User Services Coordinators, who meets the research and curricular needs of Boston University Libraries' visitors by coordinating and monitoring the daily operations of the library's service desks. The User Coordinators are responsible for mentoring, monitoring, and managing the efforts of the library's student workforce.

The Libraries have three openings:

• Opening shift: Monday-Friday, 6:30 AM- 2:30 PM at Mugar Library
• Closing shift: Sunday-Thursday, 6:30 PM-2:30 AM at Mugar Library (eligible for shift differential)
• Day shift: Monday-Friday, 9:00 AM-5:00 PM at Pardee Management Library

A resume and cover letter are required to be considered. Please note your availability for any or all shifts listed above in your cover letter.

Responsibilities

• Hires, trains, schedules, supervises, and evaluates student employees staffing the Library Service Desk. Partners with the Libraries Student Employment Program in the development of training, assessment, and other impactful practices and initiatives.
• Oversees and provides excellent customer service at the service desk. Provides day-to-day guidance on prioritization and delegation of responsibilities and tasks to service desk staff. Reports and addresses any emergent issues in staffing or service provision to management.
• Identifies areas for collaboration and support in service delivery across the libraries. Produces training and documentation enabling full-time and student staff to readily cross-train and support evolving departmental needs.
• Participates on relevant departmental and library-wide committees and working groups as directed to advance emergent and long-term strategic needs of the libraries to advance and improve the experience of library users across the BU Libraries system.

Required Skills

• Bachelors degree
• 1-3 years of relevant experience

Boston University Libraries is a learning organization that supports the work of BU librarians, archivists, and information and subject specialists to seek and share knowledge, practices, and perspectives that advance library services to the university community. Embedded in numerous vibrant regional and national library and information specialist networks, the Boston University Libraries are active members within the Boston Library Consortium, the Association of Research Libraries, and the Coalition for Networked Information, and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities.

Through the Libraries, BU also is a member of the Association of Research Libraries (ARL), the Coalition for Networked Information (CNI), the Northeast Research Libraries Consortium (NERL), HathiTrust, the Boston Library Consortium (BLC), the Eastern Academic Scholars Trust (EAST), the OCLC Research Library Partnership, the Scholarly Publishing and Academic Resources Coalition (SPARC), and the Higher Education Leadership Initiative for Open Scholarship (HELIOS).

Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with two primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges.

Please note all newly hired staff and faculty will need to be in compliance with Boston Universitys COVID-19 Vaccination and Booster Requirement within 30 days of date of hire. You must upload your vaccine documentation or request a medical or religious exemption (instructions). For further information on the Universitys response to COVID-19, please visit the COVID-19 Resources site.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 click here to apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page.


Job Location: BOSTON, Massachusetts, United States
Position Type: Full-Time/Regular
Salary Grade: Grade 25

To apply, visit https://bu.silkroad.com/epostings/submit.cfm?fuseaction=app.jobinfo&jobid=311854&company_id=15509&version=1&source=ONLINE&jobOwner=1018629&aid=1







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