Job Summary

Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS). The team supports the school's mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment. ESS is comprised of six service groups: Teaching & Learning Support (T&L), Design & Engineering, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services.

The Language Support Coordinator supports the teaching and learning of languages other than English as well as recommends solutions and assists in the evaluation of learning outcomes in collaboration with the Associate Director and faculty.

Position Description

• Independently acquire and maintain in-depth knowledge of language-focused software and web-based programs (drill applications, learning management systems, oral practice applications, writing aids, web-based applications, and services, etc.) to support the teaching and learning of languages other than English. Recommend solutions and assist in the evaluation of learning outcomes in collaboration with the Associate Director and faculty.
• In collaboration with the Associate Director, deliver and assess in-service training workshops on Language Center resources for language faculty members and teaching fellows.
• Manage data pertaining to courses, student users, faculty, and facility usage; prepare and work with the Assoc. Director to prepare and circulate annual survey of client satisfaction with the Language Center (LC).
• Perform immediate, first-level troubleshooting of technical problems within the Center and of its resources to resolve them or determine a path to resolution.
• Liaise with Education Support Services on the use and care of multimedia equipment. Prepare media technology in the Center's rooms for use in courses.
• Serve as Language Center Liaison with HUIT, advise on needs, collaborate on projects, and request services for the LC. Advise the Center's Assoc. Director on technology and options such as cloud-based resources and software-as-service (SAS) applications for general services and when working with faculty on individual course activities. Coordinate with HUIT on maintenance and repair of the Center's computers.
• Coordinate student employee team of approximately 15 including supervision, assignment, and schedule during the academic year and Summer School.
• Collaborate with the associate director and the Office on Undergraduate Education, schedule and oversee language placement exams and verification exams.
• Work with the FAS Registrar's Office in scheduling LC rooms for course meetings.

Basic Qualifications

• At least 3 years experience managing a university language center or at least 3 years as a language instructor using the resources of a language center;
• Fluency in a second language.

Additional Qualifications and Skills

• BA/BS, with a graduate degree preferred, in a language or a field related to language learning or pedagogy.
• Minimum of 3 years of academic/administrative experience in a university preferred
• At least 3 years' experience as either a student or instructor using a university language center desirable.

Working Conditions

This position will require a physical presence in the Language Center a minimum of three days a week.

Harvard University continues to place the highest priority on the health, safety, and well-being of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other healthcare individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University's COVID-19 Information Website.

Additional Information

This is a 10-month position (August-May) with continuous benefits.

All formal written offers will be made by FAS Human Resources.

Salary Grade: 056

Union: 55 - Hvd Union Cler & Tech Workers

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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