SUMMARY

Under regular supervision, carries out receptionist and telephone answering functions, clinical appointment scheduling and clinical record filing.  Provides general office clerical support.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets patients and visitors in a prompt and courteous manner, and facilitates adherence to schedule of appointments.

Schedules/cancels/confirms patients’ appointments according to the criteria of the department. Provides accurate information such as directions, pre-visit instructions, insurance form requirements, etc.

Registers patients completely and accurately, ensuring that pertinent data is obtained from patient and entered into computer system or updated as needed.

Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.

As directed, communicates with various hospitals and physician offices regarding patient related information and documents.  Provides information in accordance with patient confidentiality standards. 

Requisitions and returns patient charts on a daily basis.

Maintains an accurate filing system to meet the needs of the department, following established guidelines.  Ensures that charts, lab slips, x-ray reports, etc are filed and/or retrieved in a timely manner.

Assists with billing procedures and forms as directed. 

Develops and maintains good customer relations skills consistent with the department’s guidelines.

Understands and adheres to Rowan SOM compliance standards as they appear in the Corporate Compliance Policy, Code of conduct and Conflict of Interest Policy.

Performs other duties as assigned.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

At least one (1) year of clerical experience, preferably involving receptionist and scheduling duties in a medical office or clinical setting, required.  Typing/word processing skills and excellent customer service skills required.

NOTES: 

• Only completed, online applications submitted on or before the deadline will be considered.
• Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 23,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. Home to Henry M. Rowan College of Engineering; Ric Edelman College of Communication & Creative Arts; William G. Rohrer College of Business; Virtua Health College of Medicine & Health Sciences; Cooper Medical School of Rowan University and the School of Osteopathic Medicine, it also comprises the colleges of Education, Humanities & Social Sciences, Performing Arts, and Science & Mathematics; Virtua Health School of Nursing & Health Professions; the schools of Earth & Environment; Innovation & Entrepreneurship; Translational Biomedical Engineering & Sciences; Veterinary Medicine; the Graduate School of Biomedical Sciences; and a multidisciplinary honors college. Rowan focuses on practical research at the intersection of engineering, medicine, science and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation; commitment to high-quality, af...fordable education; and developing public-private partnerships. A Carnegie-classified (R2/high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university for three consecutive years as reported by The Chronicle of Higher Education.

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