Affirmative Action No.:: 23P182

Department:: RaiderConnect

Position FTE::

Minimum Annual or Hourly Rate: $35,600

Job Purposes::

Required Qualifications::

• Bachelor's degree completed by start date with minimum of 2 years of experience providing direct service to students in an enrollment services area or related field.
• Demonstrated success participating as a member of an interdependent work team.
• Demonstrated success communicating with students and others about enrollment services or related policies and procedures.

Preferred Qualifications::

• Master's degree.
• Ability to navigate a complex ERP (Enterprise Resource Planning system), SIS (Student Information System), or other complex shared database environment strongly preferred.

Essential Functions and percent of time::

• Perform high quality intake assessment of student needs.
• Accurately refer student to other staff member and/or service modes as applicable for the student needs.
• Reduce referrals beyond the center as applicable, by making inquiries to other campus resources on the student's behalf.
• Answer frequently asked questions efficiently and accurately.
• Provide efficient and knowledgeable express services to students, including accurate processing as applicable.
• Help students understand their available options and potential outcomes. Advise students as applicable.
• Explain policies and procedures, and their rationale.
• Enforce policies and procedures, end exercise judgment to recognize and refer to supervisor as applicable.
• Help students understand and accept responsibility for the consequences of their prior choices.
• Explain and demonstrate ownership of enrollment policies or related administrative decisions or interpretations made by this or other departments or entities.
• Read notes reflecting advising and service activities.
• Write notes reflecting advising and service activities according to department expectations.

• Registration activity for classes, and related functions.
• Records release requests.
• Seek, obtain, accept, receive, maintain eligibility for, and return loans, scholarships, and grants.
• Meet financial obligations to the University via available payment methods and strategies.
• Apply for Ohio Residency for the purposes of paying tuition at in-state rates.
• Learn to use and increasingly using self-service resources (such as WINGS Express, Schedule Planner, WINGS, WINGS Resource Center) and electronic forms, scanning to submit paper forms, and performing other self-service functions that reduce phone calls and foot traffic.
• Request special review through appeals, petitions, escalations, or other processes.
• Other services to be determined.

• Identify policies, services, and their intersections that suggest the opportunity for process improvements.
• Collect or assist with the collection of data or case studies that help illustrate such opportunities.
• Craft and advance to supervisor descriptions, supporting evidence, and recommendations.

Working Conditions::

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About Wright State University

Wright State University serves nearly 18,000 students and offers more than 230 undergraduate, graduate, doctoral, and professional degree programs through eight colleges and three schools. Located in the city of Fairborn in Greene County, Ohio, Wright State is conveniently situated adjacent to Wright-Patterson Air Force Base and is less than 10 miles from downtown Dayton. One of our eight colleges, Wright State University–Lake Campus, is a university-operated regional campus on the shores of Grand Lake St. Marys in Celina, Ohio. The Wright State alumni community is more than 109,000 strong. For more information please visit www.wright.edu.

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