The Application Support Professional is a key member of the team that supports research through providing administrative and IT services for multiple clinical research applications. Primary duties include application and health research study-specific support of several clinical research applications including the OnCore Clinical Trial Management System (CTMS), REDCap, Advarra EDC, and Florence eBinders. This role will serve as the point-person for these applications that are used by the Minnesota Cancer Center Clinical Trials Network (MNCCTN) and its portfolio of multi-site cancer clinical trials.

A successful applicant will be responsive, a good problem solver, able to become an expert in several IT applications, highly organized, able to track multiple work streams, and work collaboratively with a wide variety of internal and external stakeholders. The position requires the ability to provide an exceptional level of service and superior human relation skills for key interactions with researchers, research staff, administrators, and research support staff. The role offers qualified candidates opportunities to grow within the organization as their subject matter expertise increases.

The Application Support Professional reports to the CTMS Director with dotted line reporting to MNCCTN’s Regulatory Manager.  This position is integrated with the OnCore, REDCap, and MNCCTN HUB teams.

Primary Duties:
Key Responsibilities

MNCCTN Clinical Research IT Application Support and Training (30%)
● Provision MNCCTN account access for OnCore and eBinders applications.
● Multi-site protocol set up and administrative updates  for MNCCTN studies in OnCore, including the protocol shell, globally shared and site-specific documents, staff information, and IRB review documentation.
● Provide OnCore support for MNCCTN affiliate coordinators, project managers, and end users from other areas.  Keep OnCore study-specific documentation up to date.  Track and resolve user issues, requests, and enhancement ideas.
● Serve as the OnCore application subject matter expert for MNCCTN; analyze MNCCTN requests and provide solutions to meet their specific needs.  Provide support via phone, email, in-person events and webinar-based office hours.
● Provide testing of OnCore changes during upgrades, implementations, and during change management activities.
● As needed - update relevant IT application documentation and training materials, including general OnCore training and study-specific materials, in collaboration with the internal CTMS team, Masonic Cancer Center, MNCCTN team and other stakeholders.
● As needed – assist with OnCore training or learning sessions.
● Participate in cross-functional group and team meetings.

Non-MNCCTN OnCore Support and eBinders Account Provisioning (30%)
● Provision eBinders and OnCore access accounts in collaboration with the CTMS team.
● Backup the CTMS Study Administrator to provide standard OnCore protocol set up and management for other areas.
● Provide backup OnCore support in collaboration with the CTMS team. This work includes analyzing user requests and providing typically standard and occasionally unique IT application solutions.
● Assist with IT application documentation.

REDCap and Advarra EDC Support (30%)
● Backup the Research Application Analysts who oversee REDCap support and maintenance.
● Attend REDCap office hours to provide live support and guidance for researchers and administrative staff.
● Support the development of project-specific data capture forms in REDCap and EDC, as needed.
● Train study teams in the use of Advarra EDC.
● Participate in routine validation testing of the EDC system to ensure regulatory compliance.
● Assist with IT application documentation.

Other duties and special projects as-assigned (10%)
● Serve as a subject matter expert on special projects.
● Assist in the implementations of new features, applications, or research areas.
● Complete assigned IT application testing assignments.
● Attend team meetings.
● Other duties as-assigned.

All required qualifications must be documented in application materials. 

Required :Qualifications
● BA/BS degree or a combination of education and related experience to equal at least 4 years.
● Ability and desire to provide exceptional customer service.
● Experience with web-based applications and comfortable handling problems with electronic data entry.
● Demonstrated problem-solving abilities and analytical skills.

Preferred Qualifications:
● Knowledge of scientific and medical concepts and terminology, or knowledge of clinical trial management operations.
● Experience developing training materials, planning and delivering training.
● Experience using or supporting a clinical trial management system, electronic health record system, electronic data capture system, or regulatory system.
● Experience following instructions for new processes and contributing to continued improvement of processes and workflows.

About University of Minnesota Twin Cities

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