Applies professional concepts, department/unit, and campus / medical center / OP policies and procedures to resolve a variety of complex issues in one or more IT areas of specialization. Analyzes complex issues. Within defined procedures and practices, determines appropriate action.

Under the general supervision of the Enterprise Content Management (ECM) Supervisor, the Enterprise Content Management (ECM) Analyst is responsible for basic administration, process intake, and support of the UCSF ECM system (Hyland's Perceptive Content Server, aka ImageNow). This broadly includes clinical and administrative document imaging, storage, and access via desktop, web, and mobile clients, and via Citrix APeX desktop environment.

The ECM Analyst will be responsible for supporting daily user imaging business operations; serving as a tier 2-3 Service Desk resource; working with business owners and functional administrators to analyze processes and/or workflow designs to develop imaging plans and business process models; developing and maintaining capture profiles and user replication policies; documenting, diagnosing, and resolving operational problems; maintaining security policies; performing basic ECM training; maintaining scripts, such as iScripts, eforms, and JavaScript. The ECM Analyst participates in documenting process and workflow requirements and then works with the ECM Administrators to build solutions that fulfill these requirements.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)

Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html