University of California Irvine

Junior Network Engineer - Hybrid


Updated: Jan 13, 2023
Location: Remote-Campus
Job Type:
Department: OIT Enterp Infra Ntw/Infr/DR



Job Opening ID: 43459

Reports To: Manager, Network Engineering

Working Title: Junior Network Engineer

Department: OIT Enterp Infra Ntw/Infr/DR

Bargaining Unit: 99

FLSA: Non-Exempt

Payroll Job Code: 007565

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: 8-5, M-F

Employee Class: Career

Position Summary:

The Network Engineering team is part of a Network and Telecommunications group that provides network services to campus faculty, staff, students, and guests. Network Engineering is part of Enterprise Infrastructure (EI) Division in the Department of Office of Information Technology (OIT) providing centralized support services and partnering with campus faculty, researchers and staff.

Under the supervision of the Manager, Network Engineering in the Office of Information Technology (OIT), the Junior Network Engineer will provide Network Engineering Services in the field to support wireless and wired edge devices. This includes troubleshooting, being a resource for break/fix repairs, monitoring of production environments, on-call duties to support field tech activities and work on network service requests as assigned. Primary responsibility will be to support production break/fix environment such as edge switches, wireless access points, fiber interfaces, circuit troubleshooting and resolve customer problems. Monitor the Service-Now queue, self-assign tickets from the queue, contact customers as needed to collect additional information, work on tickets and update tickets with timely and descriptive commentary of details, issues, troubleshooting and resolution. Escalate tickets with informative steps taken within Network Engineers or the appropriate OIT group. Repair or replace edge switches, blades and access points including working with other engineers for data center equipment, port activations, port level troubleshooting, uplink troubleshooting. Work on projects as assigned, ability to track hours, provide tasks time estimates, hardware estimates, deliverable dates and include costs related to cost recovery. Provide onsite support for events with wired and wireless network connectivity.

Compensation Range:

$30.84 - $54.69

Department Website:

https://www.oit.uci.edu/

Required:

One (1) to three (3) years of experience, with a BA/BS degree or equivalent combination of education and experience. One (1) year of experience of on-the-job network engineering or related IT experience is necessary.

Bachelor's degree in related area and / or equivalent experience / training.

Basic Knowledge of troubleshooting network issues for wired and wireless devices with an emphasis on Windows and Apple systems. Excellent technical, analytical, organizational and troubleshooting skills. Excellent customer services skills. Excellent verbal and written communication skills. Able to learn effectively and meet deadlines. Self-motivated and works independently and as part of a team. Demonstrated problem-solving skills of moderate scope and complexity. Skills to be flexible and adjust to changing technologies and priorities. Demonstrated ability to effectively and politely interact with clients and coworkers in a service organization environment. Knowledge of well-known ports such for services such as HTTP, HTTPS, FTP, SFTP, DNS, Telnet and SSH. Significant knowledge of Cisco Switches, Routers and Firewalls. Ability to work with, configure and restore Cisco Edge switches in standalone or stackable configurations. Ability to understand the difference between a unicast and multicast packet. Ability to understand Domain Name Service services, type settings and expected results. Demonstrated skill to complete projects in an organized and timely manner. Demonstrated skill to work and contribute effectively within a team environment and pass on technical knowledge to other Network Operations (NetOps) team members. Represent OIT to all of UCI in a professional manner. Ability to upgrade edge switches and routers. Ability to restore edge switch configuration to edge switch. Ability to troubleshoot Layer 2 connectivity issues between network devices and network switches. Ability to identify areas of wireless interference, measure field strength and recommend solutions to impacted users. Ability to analyze and troubleshoot wireless signal weakness, co-channel interference and general interference issues. Skills and knowledge not explicitly referenced above necessary to perform all major tasks and duties in the job description. Experience and understanding of Bind DNS Administration. Basic knowledge of enterprise networking including TCP/IP, Ethernet and OSI 7-layer model.

Preferred:

Cisco Certifications of CCNA or higher, preferred. Other industry related certifications, preferred.

Knowledge of routing protocols, static routes. Knowledge of IPV6, VSS, STP, VLANS, VRF. Knowledge of Network Services such as Domain Name Service, DHCP Service and NAT, FTP, TFTP. Knowledge of Virtual Servers, Firewall, FT. Experience working with network diagnostic and performance management tools and software. Ability to trace routes from end node to end node in a multi-hop Layer 3 environment. Ability to install, configure as necessary and label wireless access points. Ability to understand Layer 3 subnets, subnet masks, gateway address, IP helpers. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.

Special Conditions Required:

May be required to work outside of normal business hours as needed. Must pass a background check. Must have valid driver's license.

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
  
• Legal Right to work in the United States
  
• Vaccination Policies
  
• Smoking and Tobacco Policy
  
• Drug Free Environment
  

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
  
• E-Verify
  
• Pre-Placement Health Evaluation
  

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.
Job Opening ID: 43459Reports To: Manager, Network EngineeringWorking Title: Junior Network EngineerDepartment: OIT Enterp Infra Ntw/Infr/DRBargaining Unit: 99FLSA: Non-ExemptPayroll Job Code: 007565Job Location: UCI Campus- IrvinePercent of Time: 100%Work Schedule: 8-5, M-FEmployee Class: Career Position Summary: The Network Engineering team is part of a Network and Telecommunications group that provides network services to campus faculty, staff, students, and guests. Network Engineering is part of Enterprise Infrastructure (EI) Division in the Department of Office of Information Technology (OIT) providing centralized support services and partnering with campus faculty, researchers and staff. Under the supervision of the Manager, Network Engineering in the Office of Information Technology (OIT), the Junior Network Engineer will provide Network Engineering Services in the field to support wireless and wired edge devices. This includes troubleshooting, being a resource for break/fix repairs, monitoring of production environments, on-call duties to support field tech activities and work on network service requests as assigned. Primary responsibility will be to support production break/fix environment such as edge switches, wireless access points, fiber interfaces, circuit troubleshooting and resolve customer problems. Monitor the Service-Now queue, self-assign tickets from the queue, contact customers as needed to collect additional information, work on tickets and update tickets with timely and descriptive commentary of details, issues, troubleshooting and resolution. Escalate tickets with informative steps taken within Network Engineers or the appropriate OIT group. Repair or replace edge switches, blades and access points including working with other engineers for data center equipment, port activations, port level troubleshooting, uplink troubleshooting. Work on projects as assigned, ability to track hours, provide tasks time estimates, hardware estimates, deliverable dates and include costs related to cost recovery. Provide onsite support for events with wired and wireless network connectivity. Compensation Range: $30.84 - $54.69 Department Website: https://www.oit.uci.edu/
Required: One (1) to three (3) years of experience, with a BA/BS degree or equivalent combination of education and experience. One (1) year of experience of on-the-job network engineering or related IT experience is necessary.Bachelor's degree in related area and / or equivalent experience / training.Basic Knowledge of troubleshooting network issues for wired and wireless devices with an emphasis on Windows and Apple systems. Excellent technical, analytical, organizational and troubleshooting skills. Excellent customer services skills. Excellent verbal and written communication skills. Able to learn effectively and meet deadlines. Self-motivated and works independently and as part of a team. Demonstrated problem-solving skills of moderate scope and complexity. Skills to be flexible and adjust to changing technologies and priorities. Demonstrated ability to effectively and politely interact with clients and coworkers in a service organization environment. Knowledge of well-known ports such for services such as HTTP, HTTPS, FTP, SFTP, DNS, Telnet and SSH. Significant knowledge of Cisco Switches, Routers and Firewalls. Ability to work with, configure and restore Cisco Edge switches in standalone or stackable configurations. Ability to understand the difference between a unicast and multicast packet. Ability to understand Domain Name Service services, type settings and expected results. Demonstrated skill to complete projects in an organized and timely manner. Demonstrated skill to work and contribute effectively within a team environment and pass on technical knowledge to other Network Operations (NetOps) team members. Represent OIT to all of UCI in a professional manner. Ability to upgrade edge switches and routers. Ability to restore edge switch configuration to edge switch. Ability to troubleshoot Layer 2 connectivity issues between network devices and network switches. Ability to identify areas of wireless interference, measure field strength and recommend solutions to impacted users. Ability to analyze and troubleshoot wireless signal weakness, co-channel interference and general interference issues. Skills and knowledge not explicitly referenced above necessary to perform all major tasks and duties in the job description. Experience and understanding of Bind DNS Administration. Basic knowledge of enterprise networking including TCP/IP, Ethernet and OSI 7-layer model. Preferred: Cisco Certifications of CCNA or higher, preferred. Other industry related certifications, preferred.Knowledge of routing protocols, static routes. Knowledge of IPV6, VSS, STP, VLANS, VRF. Knowledge of Network Services such as Domain Name Service, DHCP Service and NAT, FTP, TFTP. Knowledge of Virtual Servers, Firewall, FT. Experience working with network diagnostic and performance management tools and software. Ability to trace routes from end node to end node in a multi-hop Layer 3 environment. Ability to install, configure as necessary and label wireless access points. Ability to understand Layer 3 subnets, subnet masks, gateway address, IP helpers. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Special Conditions Required: May be required to work outside of normal business hours as needed. Must pass a background check. Must have valid driver's license. Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:Background Check and Live ScanLegal Right to work in the United StatesVaccination PoliciesSmoking and Tobacco PolicyDrug Free EnvironmentThe following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting ActE-VerifyPre-Placement Health EvaluationDetails of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:
The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or eec@uci.edu.

To apply, visit https://careersucirvine.ttcportals.com/jobs/10751768-junior-network-engineer-hybrid





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