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Tech Support Analyst-Journey
Job Duties: The individual in this position shall assist in managing and supporting our Enterprise Service Management System, which includes overseeing the daily operations, management, and installation of application modules, security role assignments, workflow development, troubleshooting, evaluation of system performance, maintenance, facilitating service requests, and manage projects. They will create end user documentation (standards and guidelines) and deliver training and consultations with clients to get an understanding of their business needs for both Service and Project Management. The individual in this position will also use REST API, Microsoft Power Automate, PowerShell commands, and Power B
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