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Customer Service Supervisor
Location: 11030 S. LangleyJob Description:Reporting to the Customer Service Manager, provides oversight and supports daily operations within the CDCâ™s Customer Service Department.Trains new staff, supervises daily activities and assists staff in their handling of difficult inquiries and requests. Responds to direct customer requests and correspondence via telephone and email. May develop or recommend policies and procedures for customer service area. Communicates, implements, and interprets policies and procedures for customers and customer service representatives.Performs work related duties of assigned personnel (i.e. order entry, answering customer calls).Resolves difficult and complex problems.May monitor pe
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