1. Manages the Learning Management System (LMS) and daily operational activities, functions, and documentation; supports designated personnel to ensure efficient operations and effective technical support in the use of the LMS and third party applications. 2. Serves as the lead administrator of the college’s Learning Management System and plays a key role in ensuring the system operates with stability and consistency, and technical issues are addressed quickly and efficiently. 3. Troubleshoots user and access LMS system issues; serves as the primary vendor liaison able to identify system issues requiring escalation to the outside vendor and/or depending on the complexity of the issue requires the troubleshooting expertise of the college’s internal IT team. 4. Provides direct LMS helpdesk services; help desk tickets; manages user accounts and permissions; provides end user support to faculty, students, and staff; provides effective and clear communications regarding instructional technology issues, trends, and opportunities for faculty and students. 5. Collects and analyzes end user feedback and follows-up where appropriate to ensure satisfaction with the system and identifies areas in need of improvement; develops documentations for better understanding of the LMS including all parts and components for faculty and student use.. 6. Performs semester-by-semester course management tasks; tracks and maintains course revisions and history of active and inactive LMS courses. 7. Generates appropriate e-Learning reports for the college and outside agencies; performs database creation, querying and data mining functions; stays current with learning management and other related computer technology and integration software. 8. Assists/leads special projects related to the LMS or other related technology; uses prior knowledge gained from incidents to process and prepare documentation, and shares and communicates with other LMS personnel and end users as appropriate. 9. Develops and coordinates training related to initial rollout, upgrades and new end users for both faculty and students to ensure they gain access to the system and understand how to use it properly; develops and posts documentation and resource guides for end users on operational procedures, changes and policies. 10. Related duties and projects as assigned.
About Ocean County College
For more than 50 years, Ocean County College, a public two-year college, has continued to provide value added higher education instruction to over 10,000 students annually. With more than 50 academic programs offering options for students to continue their studies and earn a bachelor’s, master’s or doctoral degree through a variety of partnerships with several prominent colleges in New Jersey, the college continues to explore and expand new and innovative programs that can be completed on-line and on campus. Centrally located in Toms River, NJ, the campus spans over 275 beautiful acres within a coastal community that affords student, employees and area residents the opportunity to benefit from a variety of cultural, recreational, entertainment and educational enrichment amenities.