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UW Medical Center's Transplant - Pre Kidney has an outstanding opportunity for a PROGRAM COORDINATOR (1-Year Fixed Duration Appointment, Full-Time/Day Shift) to coordinate the operation of a specialized or technical program. This person will coordinate and schedule extensive diagnostic tests and consultative appointments and coordinate continuum of care for kidney patients.
Coordinates multiple functions of a specialized program: Kidney Care.
Serves under general direction of multidisciplinary team, and performs work using knowledge and experience specific to the Kidney Care and Transplantation service line, specifically pre-kidney transplantation. Independently, advises patients, family members, staff, providers, and the public regarding program content and care protocols. Independently, provides support services such as, scheduling patient appointments/ complex testing procedures for pre kidney patients, and updating annual information and tests in order for patients to remain in compliance on kidney wait list. Functions as expert for pre kidney transplant area, identifying process improvements, recommending solutions and using extensive in-depth knowledge of services provided in this area.
Position requires extensive involvement with patients, family members of patients, staff, physicians and community providers in carrying out pre kidney transplant activities by coordinating, scheduling and monitoring appointments, meetings, procedures and tests consistent with program goals and protocols.
The primary duties of the program coordinator for the Kidney Care patients are as follows:
Coordinates and schedules extensive diagnostic tests necessary for transplant evaluation and coordinates continuum of care for kidney care patients: • Interacts with physicians (community and UWMC) and nurses to schedule all diagnostic tests as ordered by physicians in a timely manner. • Coordinates scheduled diagnostic tests with clinic visit appointments when possible but, per protocol, does not delay radiology or laboratory testing based on clinic appointment availability. • Reports patient concerns to MD/RN regarding their medical, social, financial, psychological or cultural needs as it relates to the planning, personal comfort, or safety of the planned test or procedure. • Interacts with patient to discuss itinerary of the diagnostic tests, pre-test patient preparation instructions and answer questions. • Orders interpreter and translation of correspondence as needed. • Holds responsibility for continuum of care steps following initial kidney transplant appointment until listing and annual updates while on kidney waiting list: diagnostic test, procedure and appointment scheduling, outgoing referrals and coordination of care with PCP/nephrologists’ offices, and completion of missing outside provider documentation. • Contacts various departments to schedule program tests; completes necessary requisitions and consults at UWMC and/or outside facilities. • Prepares schedule for diagnostic tests and clinic, plus corresponds with patients to provide necessary program instructions.
Manages records: • Coordinates the receipt of requirements: patient forms, medical records, lab and diagnostic results from UWMC, primary care physicians’ offices, nephrologists’ offices and other medical facilities. • Receives outside laboratory results on kidney care patients undergoing serial laboratory monitoring per their treatment plan. Ensures these results are delivered to MD/RN3 to recommend next phase of care to coordinate. Facilitates getting a copy to RN for review as a back up in MD’s absence. • In preparation for return clinic visits, ensures recent lab work, radiology results, and pathology reports are completed and available. • Follows up to ensure exams are completed or rescheduled if necessary. Notifies MD/RN of unusual delays in the completion of exams.
Facilitates on-going programmatic assessment, maintenance and development of routines, standards and goals: • Helps to consistently assess processes and communicate observations, concerns and ideas to the Treatment Team in a timely and professional manner to maintain high standards of patient care. • Helps to develop specific guidelines, standard and goals which may include but are not limited to the following: • Assists physicians and nursing staff maintain systems to safely manage patients on the kidney transplant waiting lists, especially updating demographic information and scheduling required tests and appointments. • Develops letters to communicate common patient issues that involve compliance and continuity of care.
Participates in the preparation and maintenance of data: • Ensures that required information on each patient is entered into program database to monitor clinical outcomes.
Supports program activities: • Attends monthly kidney care team meetings and other meetings as required. • Works with nurses, physicians, program coordinators, patient services specialists, medical assistants, patient care coordinators and other departmental staff members on various projects. • Generates specific reports as requested by physicians and nursing staff.
Requirements: High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.
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